File a Claim

Eligibility

Anyone that experienced injury or losses from the 2022 Hermit’s Peak/Calf Canyon Fire or subsequent flooding related to the fire burn scar is eligible for compensation through the Claims Office. This includes but is not limited to:

Individuals
Households
Non-profit and for-profit businesses
Tribal Nations
Local and state governments
Individuals interested in fire and flood risk reduction and mitigation projects may also qualify for compensation

The fire and its cascading effects have led to numerous forms of loss. Some of the most common forms of eligible losses include:

home and structure repairs
smoke damage and debris removal
business losses and lost wages
relocation and evacuation expenses

vehicle replacement
deforestation and vegetation losses
medical expenses

The deadline to file a Notice of Loss is December 20, 2024.

Quick Facts About the Claims Process

You have the right to check the status of your claim at any time. Contact your claim Navigator, email the Claims Office, or call the helpline at 505-995-7133.
Compensation through the Claims Office is not taxable and will not impact other benefits.
FEMA disaster assistance does not impact Claims Office compensation.

Key Documents

Checklists

Claims Office Line-Item Checklist
This non-exhaustive list contains a host of items, including different types of losses and other fire damage related items, that you may wish to check against. The Claims Office developed this checklist to assist with conversations you are having with your Navigator as you process your claim.
Claims Documentation Checklist
When filing a claim, documentation can be one of the most important steps to complete your Proof of Loss form. To simplify and expedite the process, the Claims Office created checklists for the most common types of loss.

Forms

The Notice of Loss (NOL) form signals interest in beginning the claims process. The NOL collects contact information, a general description of losses, and information about other benefits such as insurance, grants, or loans.

The Proof of Los s (POL) form is a detailed accounting of your losses which will include documentation to support the estimated amount of damage you experienced as a result of the Hermit’s Peak/Calf Canyon Fire.

Notice of Loss Form

Proof of Loss Form

Claims Process Overview

Current Step 1: Submit a Notice of Loss (NOL)
Step 2: Gather Documentation to Support Your Proof of Loss (POL)
Step 3: Receive a Letter of Determination (LOD)
Step 4: Accept or Appeal Your Offer

Step 1: Submit a Notice of Loss

To start your claim, submit a Notice of Loss (NOL) to the Claims Office. Submitting an NOL initiates the claims process, informing the Claims Office that you are seeking compensation for damages from the Hermit’s Peak/Calf Canyon Fire or subsequent flooding.

*All NOLs must be submitted by December 20, 2024, per the Hermit’s Peak/Calf Canyon Fire Assistance Act.

What is an NOL?

The NOL collects claimant contact information, a general description of losses, and information about other benefits such as insurance, grants, or loans. Once an NOL is submitted, the Claims Office assigns a Navigator to support the claimant through the entire process.

How do I obtain an NOL?

Online: Download and fill out an NOL form.
By Email: fema-hermits-peak@fema.dhs.gov.
By Phone: Call the Claims Office at 505-995-7133.
In Person at any of our Claims Office location.

How do I Submit a Completed NOL?

In Person at any of our Claims Office locations.
By Email: fema-hermits-peak@fema.dhs.gov.
By Mail:
FEMA Hermit’s Peak/Calf Canyon Claims Office
P.O. Box 1329
Santa Fe, NM 87504

What Happens After I Submit an NOL?

The Claims Office will send you a letter of acknowledgement after receiving your NOL. You should receive an acknowledgement letter within two weeks of submitting your NOL. If you do not receive acknowledgment within two weeks, you should reach out to the Claims Office.

You will be assigned a Claim Navigator to assist you through the rest of claims process unless you have third party representation, such as an attorney.

For One-on-One Assistance

Attend an Advocate Mobile Connects
Call the Helpline and schedule an appointment with your Navigator
For those with accessibility concerns, call the Helpline to schedule a Kitchen Table Connect at a location of your choice

More information about Advocate Mobile Connects and other events can be found on our Hermit’s Peak/Calf Canyon Facebook page or by calling the Claims Office Helpline at 505-995-7133.