Federal
State and County
Financial and Household
It can feel overwhelming to deal with replacing lost documentation after a disaster.
The links and guidance on this page can help get you started with resources from state and federal partners on how to replace those important documents.
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Federal Documents
- Social Security cards: You can request a new card online at SSA.gov, or fill out an application for one and bring it to your local Social Security office along with valid identification. You may also call 800-772-1213 (TTY 800-325-0778) for assistance.
- Medicare cards: To replace your card, call Medicare at 800-633-4227 (TTY 877-486-2048), visit your local Social Security office, request a new card through your online account with Social Security, or visit Medicare.gov.
- Passports: Report your lost passport online, by mail or in person. The Department of State has detailed information on how to start your passport replacement process.
- Permanent Resident Card (Green Cards): Visit U.S. Citizenship and Immigration Services to complete Form I-90 and start the process of replacing your permanent resident card. You can file the form online or by mail.
- Military records: The National Archives maintains military records. You can request duplicate service records, as well as medical and health records.
State and County Documents
- Birth and death certificates, marriage and divorce documents: The Centers for Disease Control and Prevention maintains a listing of where to get these vital records for each state.
- Driver’s licenses and photo identification cards: Your state Department of Motor Vehicles maintains driver’s license and photo identification card replacements.
Financial and Household Records
- Proof of address/residency: Contact your local utility company to obtain a recent bill.
- Insurance policy information: Call your insurance company or agent and ask for a copy of your policy, including the Declaration Page.
- Federal tax records: Call the Internal Revenue Service at 800-829-1040, Monday through Friday, or log onto irs.gov.
- Medical and prescription records: Contact your doctor, clinic or pharmacy; medical and prescription records are tracked electronically.
- Real estate and property records: Contact a real estate agent, escrow agent, your mortgage company or your County Assessor’s office.
- U.S. Savings Bonds: Visit TreasuryDirect to report a lost or destroyed bond and request a replacement.