North Carolina Tropical Storm Helene

DR-4827-NC

Incident Period: Sep 25, 2024 - Dec 18, 2024

Declaration Date: Sep 28, 2024

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Recovery resources: State & Local | National
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24/7 counseling: Disaster Distress Helpline

On This Page

Help for Individuals & Families

Disaster Recovery Centers

Local Resources

How to Help

Funding Obligations

More About This Disaster

Designated Areas Individual Assistance | Public Assistance | How a Disaster Gets Declared

News & Media Events | Press Releases & Fact Sheets | PDFs, Graphics & Multimedia

Reports & Notices Disaster Federal Register Notices | Preliminary Damage Assessments

Help for Individuals and Families After a Disaster

If you have insurance, you should file a claim with your insurance company immediately. FEMA assistance cannot help with losses already covered by insurance. Learn more about the steps after applying for assistance.

Apply for Disaster Assistance

The fastest way to apply is through DisasterAssistance.gov. You can also apply through the FEMA mobile app or by calling the FEMA Helpline at 800-621-3362. If you use a video relay service, captioned telephone service, or other communication services, please provide FEMA the specific number assigned for that service.

Get Immediate Help

Find help with needs that FEMA is not authorized to provide. Check with your local emergency management officials. The FEMA Helpline (800-621-3362) may be able to provide additional referrals. If you use a video relay service, captioned telephone service, or other communication services, please provide FEMA the specific number assigned for that service.

I Applied for Assistance. What's Next?

After applying for assistance, your request is reviewed to determine if an inspection is needed to verify disaster-related damage to your home and personal property. FEMA staff and inspectors may contact you to discuss your disaster-caused damage.

FEMA may also request more information to support your eligibility for assistance or information related to your specific disaster-related needs identified in your application. If this is needed, you will receive a letter from FEMA outlining the information needed.

Learn more about what to expect

Transitional Sheltering

FEMA’s Transitional Sheltering Assistance has been activated for survivors allowing for short-term, emergency sheltering options in participating hotels.

In order to receive sheltering assistance, start by applying for assistance. You must have a FEMA registration ID and approval from FEMA to participate. If FEMA has reached out to you about sheltering assistance, you can look up participating hotels.

Review FEMA’s Decision

Once FEMA has reviewed your application, the results of the inspection and/or documentation submitted, you will get a letter explaining:

whether you are approved for assistance
how much assistance you will receive
how the assistance must be used
how to appeal FEMA’s decision if you do not agree with it

The letter will be sent to you by email or mail based on what you selected when you completed your application.

Frequently Asked Questions and Rumors

Get answers to frequently asked questions about emergency shelters, disaster assistance, flood insurance and more. Learn more about common disaster-related rumors and the facts you need to jumpstart your recovery. Find information on identifying disaster fraud and how to report it.

Find a Housing Counselor

U.S. Department of Housing and Urban Development (HUD) provides support to a nationwide network of housing counseling agencies (HCAs) and certified counselors. HUD-participating HCAs are approved and trained to provide tools to current and prospective homeowners and renters so they can make responsible choices to address their housing needs considering their financial situations.

Multilingual Resources

You can find social media graphics with important safety messaging in various languages, including English, Chinese, Spanish and Vietnamese.

We also have videos in American Sign Language (ASL) on topics including:

Local Resources

Local Information

Local News & Media

Visit the News & Media page for events, fact sheets, press releases and other multimedia resources.

Housing Assistance

Survivors of Tropical Storm Helene in North Carolina who sustained damage to their primary residences may be eligible for one or more FEMA sheltering and temporary housing solutions. Watch a video about available programs for North Carolina survivors.

Other Resources

Debris Removal Assistance

The U.S. Army Corps of Engineers (USACE) is helping local governments remove, reduce, and dispose of debris in counties designated under the disaster declaration. This support is provided as direct federal assistance from FEMA at the request of the state. Learn more about USACE debris removal assistance.

Disaster Debris Management

If you are a local emergency manager, learn about the following debris removal topics by attending this webinar:

private property debris removal
commercial property debris removal
removal reimbursement eligibility information for waterways, public parks, private roads and gated communities

Helene: Rumor Response

Misinformation and rumors can spread quickly after a disaster. Keep your community safe by being aware of common rumors about Tropical Storm Helene.

Beware of Fraud and Scams

There is a heightened risk of fraud and identity theft after a disaster. Visit Disaster Fraud for tips to protect your identity and stay informed. If you believe you are the victim of a scam, report it immediately to your local police or contact the Office of the Attorney General’s Consumer Protection Division.

Prescription Assistance

Uninsured North Carolina residents in areas impacted by Tropical Storm Helene can replace their 30-day supply of certain prescription medications, durable medical equipment, and medical supplies from any pharmacy that participates in the Emergency Prescription Assistance Program (EPAP) . Residents in 179 North Carolina zip codes are eligible to apply for EPAP assistance.

To find a participating pharmacy near you, use our pharmacy locator. For help enrolling in the EPAP program, call the enrollment hotline at 1-855-793-7470 (TDD 1-800-876-1089).

How to Help

Volunteer and Donate

Recovery can take many years after a disaster. There are many ways to help such as donating cash, needed items or your time. Learn more about how to help those in need.

Don’t self-deploy to disaster areas. Trusted organizations in the affected areas know where volunteers are needed. Work with an established organization to make sure you have the appropriate safety, training and skills needed to respond.

FEMA Voluntary Agency Liaisons (VALs) build relationships and coordinate efforts with voluntary, faith-based and community organizations active in disasters.

Doing Business with FEMA

If you are interested in providing paid services and goods for disaster relief, visit our Doing Business with FEMA page to get started.

If you own a business involved with debris removal and want to work on clean-up efforts in affected areas, please contact the local government in affected areas to offer your services.

Funding Obligations

Individual Assistance	Amount
Total Housing Assistance (HA) - Dollars Approved	$85,217,063.90
Total Other Needs Assistance (ONA) - Dollars Approved	$202,452,824.41
Total Individual & Households Program Dollars Approved	$287,669,888.31
Individual Assistance Applications Approved	142150

Disaster Recovery Centers (DRC) List

Disaster Recovery Centers provide disaster survivors with information from FEMA and the U.S. Small Business Administration. Disaster survivors can get help applying for federal assistance, learn about the types of assistance available, learn about the appeals process and get updates on applications.

Monday:	8:00 AM - 6:00 PM
Tuesday:	Closed
Wednesday:	Closed
Thursday:	Closed
Friday:	8:00 AM - 6:00 PM
Saturday:	9:00 AM - 2:00 PM
Sunday:	Closed

Notes

In observance of the upcoming federal holiday, DRC 9 Haywood County will be closed December 24th, 25th, and 26th. The Disaster Recovery Center will reopen at 8:00 a.m. on December 27th with normal business hours.

Family Central Parks and Recreation Center

Address

626 Ashe Central School Road
Jefferson, North Carolina 28640
Ashe
Get Directions

DRC Hours

Monday:	8:00 AM - 6:00 PM
Tuesday:	8:00 AM - 6:00 PM
Wednesday:	8:00 AM - 6:00 PM
Thursday:	8:00 AM - 6:00 PM
Friday:	8:00 AM - 6:00 PM
Saturday:	9:00 AM - 2:00 PM
Sunday:	Closed

Community Services Building

Address

106 East Morgan Street
Brevard, North Carolina 28712
Transylvania
Get Directions

DRC Hours

Monday:	8:00 AM - 6:00 PM
Tuesday:	8:00 AM - 6:00 PM
Wednesday:	8:00 AM - 6:00 PM
Thursday:	8:00 AM - 6:00 PM
Friday:	8:00 AM - 6:00 PM
Saturday:	9:00 AM - 2:00 PM
Sunday:	Closed

DRC Hours

Monday:	8:00 AM - 6:00 PM
Tuesday:	8:00 AM - 6:00 PM
Wednesday:	8:00 AM - 6:00 PM
Thursday:	8:00 AM - 6:00 PM
Friday:	8:00 AM - 6:00 PM
Saturday:	9:00 AM - 2:00 PM
Sunday:	Closed

Last updated December 24, 2024

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