San Juan, Puerto Rico — Disaster survivors who have applied for FEMA assistance are encouraged to create an online account to stay connected to FEMA throughout different phases of the registration process. Creating an online account on DisasterAssistance.gov provides quicker access to pertinent FEMA information and support, regardless of holidays, regular business hours or personnel availability.
FEMA is committed to ensure that each survivor’s recovery process continues to move forward. Therefore, applicants with online accounts can:
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Check the status of the application and inspection.
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Update personal information, such as current mailing address and phone number.
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Securely view correspondence from FEMA.
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Upload important documents such as an insurance denial or settlement letter, proof of ownership of the damaged property and proof that the property was your primary residence at the time of the disaster.
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Access a 24/7 FEMA Internet Helpdesk to resolve account issues.
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Have the ability to request an inspection under certain circumstances. It’s important to understand that you are limited to making one online inspection request per disaster.
To create or access your online account, call the Help Desk, 24/7 1-800-745-0243 or visit: www.disasterassistance.gov/help/faqs to learn more.