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Illinois State and Local Level Referrals
When a disaster occurs, local governments often work together with community leaders and organizations to provide on-the-ground emergency management. You may also reference our national-level referrals list.
Please contact us with questions or corrections.
For reference, the local resources we list provide disaster recovery services in the categories noted below.
For reference, see the full list of disaster recovery service categories covered in the below local resource list.
NOTICE
These resources are provided solely for the information of individuals using this page. When you go to another website you are subject to its privacy policies. FEMA does not endorse any non-government websites, companies or applications.
Illinois State and Local Level Referrals
Use the "Search" field to look for categories or types of assistance.
| Category | Entity | Type of Assistance | Telephone Number |
| Access and Functional Needs and Disabilities | Illinois Council on Developmental Disabilities | Information on state and public resources for people with developmental disabilities. | Chicago: 312-814-2080 Springfield: 217-782-9696 |
| Access and Functional Needs and Disabilities | Illinois Life Span - Statewide Information Resource & Referral Advocacy & Services for People with Developmental Disabilities | Information on state and public resources for people with developmental disabilities. | 800-588-7002 |
| Access and Functional Needs and Disabilities | Illinois Department of Human Services // Vocational Rehabilitation | Information on state and public resources for people with disabilities. | 800-843-6154 TTY: 866-324-5553 |
| Access and Functional Needs and Disabilities | illinois Deaf and Hard of Hearing Commission | Counseling, training, communications devices, and interpreter services. | 877-455-3323 217-557-4495 VP: 217-303-8010 TTY: 888-261-2698 |
| Aging Services | Illinois Department on Aging | This service links those who need assistance with state and local area agencies on aging and community-based organization. | Hotline: 800-252-8966 Main: 217-785-3356 TTY: 888-206-1327 |
| Agricultural Aid | USDA-Illinois Farm Service Agency | USDA's Farm Service Agency (FSA) provides emergency loans to help producers recover from production and physical losses due to drought, flooding, other natural disasters, or quarantine. | 217-241-6600 ext 2 |
| Agricultural Aid | USDA-Illinois Rural Development | USDA Rural Development provides low interest mortgages, guaranteed mortgages, 1% interest mortgages for seniors, loans for repairs and mortgage payment assistance for families living in rural areas. | 217-403-6200 TTY: 217-403-6240 |
| Animal Health & Assistance | Illinois Department of Agriculture | Various links to disaster resources | 217-782-2172 TDD: 866-287-2999 |
| Consumer Services | Illinois Attorney General - Consumer Complaints Division | Consumer Information and Consumer Fraud Hotlines. Various hotlines for civil rights, disability rights, environment crime, health care and identity theft listed on website. | Chicago: 800-386-5438 Springfield: 800-243-0618 Carbondale: 800-243-0607 Spanish: 866-310-8398 Homeowner Helpline: 866-544-7151 312--814-5094 See online directory for various programs |
| Crisis Counseling | Illinois Department of Human Services: Crisis Intervention | Crisis counseling, crisis intervention, online Community Mental Health Center (CMHC) office locator. | Emergency: 911 800-843-6154 Online directory for local offices |
| Disaster Specific Information | |||
| Disaster Unemployment Assistance | Illinois Employment Security - IDES TeleServ | Provides assistance to those out of work due to the disaster, including self-employed persons, farm/ranch owners, and others not covered under regular unemployment programs. | Certify for Benefits: 312-338-4337 Hotline: 800-244-5631 TTY: 866-488-4016 |
| Environmental Quality | State of Illinois Environmental Protection Agency | Information about clean up, accidental releases, recycling, public notices and and online reporting and complaints. | 217-782-3397 |
| Essential Needs | Illinois Department of Human Services | Assistance in filing an application for public assistance including Supplemental Nutrition Assistance Program (SNAP or food stamps), Temporary Aid for Needy Families (TANF), child care, rehabilitation services, and other services to meet basic needs. | DHS Helpline: 800-843-6154 TTY: 866-324-5553 |
| Essential Needs | Illinois Department of Human Services: Women, Infants & Children (WIC) | WIC is a food assistance program for Women, Infants, and Children. Nutrition evaluation and monthly vouchers to receive free supplemental, nutritional foods. | Main: 217-782-2166 DHS Helpline: 800-843-6154 TTY: 866-324-5553 |
| Essential Needs | FoodPantries.org | Referrals to organizations providing emergency food assistance. | Online directory |
| Essential Needs | Feeding Illinois | Referrals to organizations providing emergency food assistance. | 630-768-8068 Online directory |
| Essential Needs | Illinois United Way 211- Information & Referral Helpline | Referrals to organizations providing emergency food, clothing, shelter, medical, crisis counseling, rental, and utility assistance. | 2-1-1 309-999-4029 |
| Family & Protective Services | Illinois Department of Children and Family Services | Individuals concerned with children at risk for abuse and neglect. | Emergency: 911 Hotline: 800-252-2873 Main: 800-232-3798 Main: 217-524-2029 |
| Family & Protective Services | Illinois Department on Aging: Adult Protective Services | Individuals concerned with possible elder abuse, neglect, or exploitation. | Emergency: 911 Hotline: 866-800-1409 TTY: 888-206-1327 |
| Financial Assistance | Illinois Department of Human Services | Information and application assistance in filing for state financial assistance. | 800-843-6154 TTY: 866-324-5553 |
| Financial Assistance | U.S. Small Business Administration Disaster Customer Service Center (SBA) | Low interest mortgages, personal property, and economic injury loans are available to homeowners, renters, and business owners affected by the disaster. | 800-659-2955 TTY: 800-877-8339 |
| Health Care Services | Illinois Department of Healthcare and Family Services | Referrals to local state assisted medical facilities and information on how to apply for Medicaid. | 800-226-0768 Online directory of services |
| Health Care Services | Illinois All Kids | The All Kids program offers many Illinois children comprehensive healthcare that includes doctors visits, hospital stays, prescriptions, vision care/eyeglasses, dental care and asthma inhalers. | 866-255-5437 TTY: 877-204-1012 |
| Housing Information | Social Serve Illinois Housing Resource | Socialserve.com is a non-profit organization that assists in finding affordable housing free of charge. Callers work with trained, bilingual call center specialists to find affordable housing. | 877-428-8844 TTD/TTY:7-1-1 |
| Housing Information | Illinois HUD - Public & Indian Housing Resource Center | Referrals to local HUD Counseling Office for assistance applying for Public Housing assistance. | 800-955-2232 Online directory for local offices |
| Housing Information | HUD Hotlines | Hotline numbers for various HUD Help Lines | See Directory |
| Insurance | Illinois Division of Insurance | General insurance information and fraud reporting services. | Health Ins: 877-527-9431 Medicare: 800-548-9034 Other Ins: 866-445-5364 Chicago: 312-814-2420 |
| Legal Services | Illinois State Bar Association | Information and referrals to attorneys providing legal services to individuals affected by a disaster. | Springfield: 217-525-1760 800-252-8908 Chicago: 312-726-8775 800-678-4009 |
| Legal Services | Illinois LawyerFinder Phone Service | Information and referrals to attorneys providing free or reduced fee legal services to individuals affected by a disaster. | 800-922-8757 |
| Legal Services | Coordinated Advice & Referral Program for Legal Services | Information and referrals to attorneys providing free or reduced fee legal services to individuals affected by a disaster. | 312-738-9200 |
| Roadside Assistance & Road | Illinois Department of Transportation - Road Conditions Hotline | Online traffic maps with road conditions and closures. Recorded road condition information | 800-452-IDOT (4368) |
| Tax Assistance | Illinois Department of Revenue - Tax Assistance | State tax information assistance | 800-732-8866 217-782-3336 TDD: 800 544-5304 |
| Veterans Services | Illinois Department of Veteran's Affairs | Information regarding veteran benefits including pensions, medical care, home loans, burial, and life insurance. | 217-782-6641 In state: 800-437-9824 TTY: 217-524-4645 |
| Vital Statistics | Illinois Secretary of State - Driver Services | Duplicate drivers licenses, auto registrations, and title services. | Springfield Office: 217-782-6212 Chicago Office: 312-793-1010 TDD/TTY: 888 261-5238 |
| Vital Statistics | Illinois Department of Public Health - Vital Records | Duplicate birth/death/marriage certificates or other vital documents. | 217-782-6554 |
| Volunteer | VOLUNTEERS SHOULD NOT SELF-DEPLOY |
Referrals Last Updated: May 2024