Replacing Lost and Damaged Documents After a Natural Disaster

After a natural disaster such as Hurricane Fiona, official documents will be essential in helping Hurricane Fiona survivors rebuild their lives.  Survivors who lost vital documents such as birth and marriage certificates, Social Security cards or medical records can get replacements from the following resources.

Federal Documents

Medicare cards

• Phone: 800-772-1213 / Live chat available for deaf or hard of hearing

• Website: www.medicare.gov

Military records

• Phone: 866-272-6272 / To access a Video Relay Service (VRS), Dial 711

• Website: www.archives.gov/contact/

Passport

• Phone:  877-487-2778 / Call 1-888-874-7793 for TDD Service

• Website: travel.state.gov

Social Security Card

• Phone:  800-772-1213 / You may request a reasonable accommodation for an upcoming appointment by calling us toll-free at 1-800-772-1213 or 1-800-325-0778

• Website: www.ssa.gov

Green Cards

• Phone: 800-375-5283 / To request large print or braille-related or other accommodations, applicants should call the USCIS Contact Center at 1-800-375-5283 (TTY: 800-767-1833), use the online accommodations request form in order to request an accommodation, or request an accommodation with the field office at any time during the naturalization process.

• Website: www.uscis.gov

U.S. Savings Bonds

• Phone: 844-284-2676 / For other means of communication, send e-mail: FSInternet@fiscal.treasury.gov

• Website: www.treasurydirect.gov

U.S. tax returns

• Phone: 800-829-1040 / Telephone assistance for the deaf and hard of hearing is available for individuals with TTY/TDD equipment. TTY/TDD users may call 800-829-4059 (see telephone and local assistance for hours of operation) to ask tax questions or to order IRS forms and publications.

• Website: www.irs.gov

Puerto Rico Government Documents

Driver’s license, auto titles and registration, ID cards

• Phone: 787-722-2929

• Website: www.cesco.pr.gov

• Email: www.info@dtop.pr.gov

Birth, death, marriage, fetal death

• Phone: 787-765-2929

• Website: Registro Demográfico de Puerto Rico (pr.gov)

Nutrition Assistance for Puerto Rico (SNAP)

• Phone: 787-289-1199 / For reasonable accommodation assistance, send an email to the Help Center

• Website: https://www.benefits.gov/es/

Treasury Department (Hacienda)

• Phone: 787-622-0123

• Website: www.hacienda.pr.gov

Personal Documents

• Real estate and property

  • Contact your municipal government.

• Credit cards

  • Contact your credit card company directly.

• Credit reports from Equifax, Experian, TransUnion

  • Phone: 877-322-8228

  • Website: www.annualcreditreport.com

• Insurance documents

  • Check with your insurance agent.​​​​

• Medical records

  • Call your doctor or your medical insurance company; medical and prescription records are tracked electronically.

To apply for FEMA assistance, use the FEMA mobile app, visit DisasterAssistance.gov or call the
FEMA Helpline at 800-621-3362. If you use video relay service (VRS), captioned telephone service or others, give FEMA the number for that service. Helpline operators are available from 7 a.m. to 2 a.m. daily. Press 2 for Spanish. Press 3 for an interpreter who speaks your language.