In 2020, the City of El Paso adopted digital solutions to improve efficiency and service delivery in its permitting and development processes. Most notably, an electronic plan review platform was acquired. The shift was sparked by a growing volume of paper-based construction documents, which created logistical challenges in storage, routing, and review.
Recognizing where the industry was headed, El Paso transitioned to a hybrid model that allowed for electronic and physical submissions, easing the burden on staff and customers alike. The adoption of the platform enabled simultaneous review across departments, significantly improving coordination and turnaround times. While not every reviewer could work in parallel due to volume, the system supported more efficient workflows overall.
The transition came with challenges, particularly in setting up the system and providing adequate public guidance, but the City of El Paso overcame these hurdles through consistent use and gradual community adaptation. Initially, users unfamiliar with the new platform expressed some hesitation, but over time, digital submissions became the norm. Today, roughly 85% of all plan submissions are electronic.
Key benefits included:
- Faster response and permit issuance times
- Automatic archiving of records, allowing instant access to past project files
- Increased accessibility for applicants, especially those out of town
- Seamless integration with existing departmental workflows, avoiding major restructuring
The success of this initiative has inspired nearby jurisdictions, such as the City of Las Cruces, New Mexico, and the City of Horizon, Texas, to adopt similar technologies.
Looking ahead, El Paso is exploring additional innovations, including drone-assisted inspections and tools to optimize inspector scheduling and routing. These efforts underscore the city's commitment to modernization and public service excellence.
As of today, El Paso’s digital plan review process is not only an operational success but also a model of scalable, community-focused innovation in code enforcement and building safety.