Individuals looking to make an impact within their community are encouraged to apply to an open position at the Joint Recovery Office (JRO) in Santa Fe, and the Las Vegas or Mora County Claims Offices.
Open Positions and Key Responsibilities:
The following list includes the 20 available positions, their salary ranges, and more information on what each job entails. You can inquire more about a position in person at one of the four hiring fairs. All positions require in-person working, but some positions may allow for hybrid (in-person and remote) working.
Accountable Property Officer ($73,317 - $95,310)
The Accountable Property Officer is tasked with the documentation and administration of personal property assigned to their accountable area. They barcode accountable property and record it in the system of record for proper tracking. Additionally, they conduct inventory of all accountable property, prepare and submit reports of survey for lost, stolen or damaged property, and distribute, setup and return FEMA property.
Administrative Specialist ($60,597 - $78,776)
The Administrative Specialist provides day-to-day administrative support to managers and staff. They must be proficient in Microsoft 365 (including SharePoint, Word, Excel, PowerPoint, Outlook, and Teams) to complete daily assignments. They will edit and finalize correspondence, memos, presentations, and reports. Additionally, they will be tasked with organizing electronic files, including but not limited to documents, presentations, relevant correspondence, reports, and briefing memos.
Appeal Analyst ($73,317 - $114,237)
The Appeal Analyst manages the intake, tracking, and reporting of official correspondence and action items. They input data related to audits, appeals and arbitration cases into the agency’s tracking database. They support preparations for audits, appeals and arbitration, including the development of briefing materials and case related materials. They assist in the preparation of graphs, charts, and reports related to processes, trends, and performance using various software packages (e.g., Word, Excel, Power Point, SharePoint, Tableau); collect and analyze data; identify trends; report findings; and make recommendations to senior managers. A key priority for the Appeal Analyst is maintaining and improving electronic tracking, record keeping, and existing web-based data collection tools. Once firmly established in the position, the Appeal Analyst may be asked to participate in special studies and/or projects involving programmatic, administrative and/or policy issues. They will help develop reports related to program performance and adherence to established processing requirements, timelines and opportunities for improvement. Additionally, the Appeal Analyst will develop partnerships and strong relationships with Claims Office team members to promote problem-solving, and identify issues, risks and opportunities for process and communications improvement.
Deputy Director, Recovery Coordination (123,485 – 160,533)
The Deputy Director, Interagency Recovery Coordination, is responsible for overseeing the Stafford Act programs at the NM JRO. These programs include Public Assistance, Environmental & Historic Preservation, Interagency Recovery Coordination, and Hazard Mitigation.
Deputy Finance Director ($104,498 – $135,851)
The Deputy Finance Director assists the Finance Director in leading staff in evaluating financial systems and procedures to ensure they meet established financial practices and standards. They oversee the development of new and modified financial procedures and provide advisory services to program managers on complex financial issues.
Facilities Specialist ($60,597 - $71,321)
The Facilities Specialist performs logistics functions to support facility operations. They assist in coordinating facilities requirements including space allocations, other event accommodations, and special events. They organize transportation activities, including the storage of goods, and manage information accrued from point of origin to delivery. Additionally, the Facilities Specialist serves as the technical monitor and COR for lease and facility support contracts.
Geospatial Information Systems Specialist ($87,878 – $114,237)
The Geospatial Information Systems Specialist is responsible for providing geospatial analysis, modeling, and mapping support to the recovery office. They will develop, maintain, and provide training for ArcGIS tools and solutions for emergency management use to include ArcGIS Pro, ArcGIS Online, Field Maps, Survey 123, etc. They must be comfortable providing technical guidance and collaboration with other Geospatial Information System units as well as publishing GIS data, maps, analysis, reports, charts, and graphs in the form of static and dynamic online content. The Geospatial Information Systems Specialist will also manage, maintain, and archive geospatial data.
Infrastructure Branch Director ($104,498 – $135,851)
Leading a team that is performing emergency management work including managing and coordinating with other entities the recovery efforts from disasters in NM related to public infrastructure. Establishing and maintaining effective working relationships with federal, state, local, tribal and other audiences. Delivering and executing numerous FEMA Public Assistance programs authorized under the Stafford Act.
Invoice Management Specialist ($73,317 – $95,310)
The Invoice Management Specialist prepares for and conducts invoice reviews, proactively manages adjustments, and oversees customer contract commitments. They identify and implement billing process improvements, track accounts receivable and credits for customer service reviews, and ensure invoices are properly coded according to accounting system requirements.
Navigators ($60,597 - $114,237)
Navigators work with claimants to help them understand and navigate the claims process. They are responsible for collaborating with claimant and claims representatives to identify joint solutions to documentation needs. They share current information with claimants on available services and assistance to meet their unique situational needs, including through federal, state, local and non-profit organizations. Navigators are also responsible for editing and finalizing correspondence, memos, presentations, and reports. Navigators must be proficient in Microsoft 365 (including SharePoint, Word, Excel, PowerPoint, Outlook, and Teams).
Ordering Specialist ($73,317 - $95,310)
The Ordering Specialist is responsible for submitting requests for equipment, personnel, teams, services, or commodities needed for disaster support using FEMA approved systems. Once a request has been submitted, the Ordering Specialist will be tasked with reviewing, entering, and tracking requests, monitoring and placing orders, tracking shipping status, and reconciling discrepancies as directed using FEMA-approved systems. The Ordering Specialist will handle all ordering and procurement requests, and provide supply management support to ensure office supplies, toners, parts and materials are ordered, as required to support the operations.
Program Analyst/Data Analyst ($87,878 – $114,237)
The Program Analyst/Data Analyst oversees analyzing and summarizing data results by utilizing data analytic tools, models, methods, and visualization techniques to enable organization to make data-driven decisions. They must be comfortable using dedicated data analytics software such as Tableau, PowerBI, SQL, R or Python, or sophisticated MS Excel functions, such as Pivot Tables, to review and organize large amounts of data, identify anomalies and/or trends, and produce visualization. A Program Analyst/Data Analyst will communicate data analysis findings both verbally and written to internal and external stakeholders as well as perform Microsoft SharePoint management activities, such as configuring, administering, and customizing organization SharePoint collaboration pages.
Program Delivery Manager (PDMG) ($87,878 – $114,237)
Facilitating the delivery of FEMA’s Public Assistance program to applicants; to include applying policy, guidance and technical assistance on laws, policies and regulations. Managing various recovery programs and projects to include site inspection, debris management, summarizing damages, communicating requirements, and managing expectations, utilizing FEMA’s delivery model to track projects.
Recovery Coordination Group Supervisor (Community and Economic Recovery) ($104,498 – $135,851)
The Recovery Coordination Group Supervisor coordinates with state, local, federal, and NGO partners to develop recovery strategies. They must be able to compile data for further program analysis, working collaboratively with associated personnel and assist in ensuring effective implementation of programs and making recommendations to senior leadership. They will also serve as a spokesperson and/or expert at meetings, town halls, and senior leader briefings. They must be comfortable responding to various correspondences concerning operations and programs from governmental officials and agencies, individuals, or groups of the public and volunteer organizations. They will be responsible for supervising and coordinating releases of information on disaster assistance programs, projects and operations local, state, and Congressional representatives, and the public. The Recovery Coordination Group Supervisor will also review and evaluate work performance, developing/recommending performance standards and ratings, conducting performance reviews, and completing required performance appraisals.
Spend Plan Analyst ($87,878 – $114,237)
The Spend Plan Analyst gathers accurate data from various departments, manages budgets and schedules, and prepares cost and budget reports. They assess existing financial procedures to identify areas for improvement, maintain detailed records, and create financial forecasts to support strategic planning.
Supply Specialists ($60,597 - $71,321)
The Supply Specialist performs supply management functions, maintains the supply stock room, issues supplies, and manages shipping and receiving operations.
Training Specialist ($73,317 - $114,237)
The Training Specialist deliverers technical training and/or educational content in a one-on-one or group setting. They design and/or update classroom training materials for diverse audiences based on audience goals. Candidates should have strong communication and public speaking skills, as they are tasked with conveying complex information verbally and in writing. Periodically the Training Specialist will need to incorporate lessons learned into training course content and materials in addition to identifying issues, risks and opportunities for training delivery and content improvement.
Travel Manager ($60,597 – $78,776)
The Travel Manager processes, verifies, and audits travel claims, estimates travel costs, and determines fund availability. They follow up on outstanding travel orders to ensure timely vouchering and assist travelers with complex issues that cannot be resolved by the central travel office.
Technical Writer ($60,597 – $78,776)
Technical Writers perform hard copy and electronic copy editing. They are also responsible for edits, rewrites, and reorganizing materials to ensure information is presented in a clear, concise, and logical form, while considering the purpose of the material, the items covered and the intended target audience. They must ensure all standards are met. A Technical Writer will interview subject matter experts and conduct research to create a range of technical documents, including but not limited to standard operating procedures (SOPs), plans, step processes, workflows, and business cases. Technical Writers will also create supporting visuals for technical documents, ensure components are compliant with Section 508 of the Americans with Disabilities Act (ADA), and validate that all references and sources are cited correctly and comply with copyright law.
Voluntary Agency Liaison (VAL), Recovery Coordination ($87,878 – $114,237)
The Voluntary Agency Liaison serves as an Emergency Management Specialist responsible for providing technical assistance to long term recovery and unmet needs committees. VALs are responsible for compiling, reconciling, and correlating voluminous workload data from a variety of sources with different reporting requirements, formats, data must be carefully cross-checked, analyzed, interpreted to obtain accurate and relevant information. VALs will also be expected to provide technical assistance to voluntary agencies and philanthropic entities. As part of their duties, VALs support the evaluation of individual disaster recovery processes and linking individual to community, voluntary agency resources and disaster case management. VALs are responsible for ensuring that significant long-term recovery issues and trends are brought to the attention of immediate supervisor. Individuals who apply for this position should demonstrate professional and appropriate verbal and written communication consistently. Resume Writing Resources:
Developing an Effective Federal Resume
An effective federal resume is a critical part of your application package to a FEMA position. FEMA has created a resume writing guide that candidates can reference for tips and guidance when writing and formatting their resumes. Additionally, interested individuals can attend an upcoming, free, federal resume writing workshop on August 14, August 21 and September 18 at 5:30 p.m. MT. To attend the workshops, register at the following link:
Benefits
FEMA employee benefits include eligibility for public service student loan forgiveness; federal retirement plans; paid annual leave; mental health resources; health, dental, and vision insurance; annual federal pay raises, and career growth opportunities.
For information and updates regarding the Claims Office, please visit the Hermit’s Peak/Calf Canyon Claims Office website at fema.gov/hermits-peak. For information in Spanish, visit fema.gov/es/hermits-peak. You can also follow our Facebook page and turn notifications on to stay up to date about the claims process, upcoming deadlines and other program announcements at facebook.com/HermitsPeakCalfCanyonClaimsOffice.