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New York State and Local Level Referrals
When a disaster occurs, local governments often work together with community leaders and organizations to provide on-the-ground emergency management. You may also reference our national-level referrals list.
Please contact us with questions or corrections.
For reference, the local resources we list provide disaster recovery services in the categories noted below.
For reference, see the full list of disaster recovery service categories covered in the below local resource list.
NOTICE
These resources are provided solely for the information of individuals using this page. When you go to another website you are subject to its privacy policies. FEMA does not endorse any non-government websites, companies or applications.
New York State and Local Level Referrals
Use the "Search" field to look for categories or types of assistance.
| Category | Entity | Type of Assistance | Telephone Number |
| Access and Functional Needs and Disability | Plan Inclusively - Disabilities, Access & Functional Needs - NYCEM | Information and assistance for people who are deaf and hard of hearing. | NYC311, unable to verify phone number. |
| Access and Functional Needs and Disability | New York Society for the Deaf | Options and services for the deaf, NY Connects programs, online directory of local offices. | 800-342-9871 Online directory for local offices |
| Access and Functional Needs and Disability | New York Office of Children and Family Services: Commission for the Blind | Information and assistance for people who are blind and family members, maximize independence and to assist in the development of the capacities and strengths of people who are legally blind | 866-871-3000 Unable to verify the phone number from my calling area |
| Access and Functional Needs and Disability | Adult Career Continuing Education Services (ACCES) | Individuals with disabilities seeking employment resources, adult career services, continuing education, vocational rehabilitation. | 800-222-5627 |
| Access and Functional Needs and Disability | New York Office of Temporary and Disability Assistance | Temporary Assistance, may be able to help you pay for your expense; and providing assistance to certain immigrant populations. The Low-Income HEAP is a federally funded program that assists eligible households in meeting their home energy needs. NY SSP provides state-funded financial assistance to aged, blind and disabled individuals and is part of the monthly benefit paid to most Supplemental Security Income (SSI) recipients. | 800-342-3009 |
| Aging Services | New York Office for the Aging | Provides links to programs and services that may be available for older adults and their families. | 800-342-9871 Online directory for local offices |
| Animal Health & Assistance | New York Department of Agriculture: Division of Animal Industry | Provides links to programs and services concerning animals. | 518-457-3502 |
| Consumer Services | New York Office of Attorney General: Consumer Frauds and Protection | Provides information and resources on price gouging and consumer services. | 800-771-7755 TDD/TTY: 800-788-9898 |
| Consumer Services | Division of Consumer Protection | Provides information on consumer protection, recalls, identity theft, and others. | 800-697-1220 |
| Contractors | New York Office of Attorney General: Contractor | Home improvement contractors must be licensed in New York City, Suffolk, Nassau, Westchester, Putnam, and Rockland counties, and the City of Buffalo. | 800-771-7755 TDD/TTY: 800-788-9898 |
| COVID-19 | Novel Coronavirus (COVID-19) | Department of Health (ny.gov) | Provides information o n the COVID-19 program | 888-364-3065 |
| Crisis Counseling | Safe Horizon Crisis Hotline | 24-hour crisis hotline, serving New York City. Domestic violence, abuse, assault, and human trafficking. | 800-621-4673 |
| Crisis Counseling | Violence Intervention Program Hotline | Pay provide programs and services to individuals seeking help with domestic violence, provide counseling, safe house and referrals. | 800-664-5880 |
| Crisis Counseling | Vibrant Emotional Health | May connect families with emotional support and care. | 888-692-9355 Text and chat available on the website. |
| Disaster Specific Information | New York State Office of Emergency Management | May provide information on Public Alerts, links, through a variety of emergency management programs including hazard identification, loss prevention, planning, training, operational response to emergencies, technical support, and disaster recovery assistance. | 518-292-2200 |
| Disaster Unemployment Assistance | New York State Unemployment Insurance | This assistance provides weekly benefit payments to those out of work. Disaster Unemployment Assistance (DUA) may be able to provide assistance to those that lost their job or self employed and were affected by a disaster. | 888-209-8124 TTY/TDD: 888-662-1220 |
| Essential Needs | New York Social Programs | May provide Information on 108 social program services, to include: help with Home Heating and Cooling Assistance, Supplemental Nutrition Assistance Program, and Child Support. | Search for local office contact information and may apply for some programs online. |
| Essential Needs | New York Department of Health: Women, Infants, and Children (WIC) Program | The Special Supplemental Nutrition Program for Women Infants, and Children (WIC) may provide assistance and referrals. | 844-540-3013 |
| Essential Needs | NYC 311: Information and Referral Helpline | You can Report Problems, Look up Services, and Make Payments. | NYC311, unable to verify phone number. |
| Essential Needs | 211 Helpline | Find Services by County | 211, unable to verify phone number, 800 numbers listed under Find Services. |
| Essential Needs | Hudson Valley Region 211 | Serves: Dutchess, Orange, Putnam, Rockland, Sullivan, Ulster, and Westchester. | 211, unable to verify phone number. 800-899-1479 |
| Essential Needs | Northeast Region 211 Call Center | Serves: Albany, Columbia, Fulton, Greene, Hamilton, Montgomery, Rensselaer, Saratoga, Schenectady, Schoharie, Warren, and Washington counties. | 211, unable to verify phone number. 888-366-3211 |
| Essential Needs | Human Services Coalition of Tompkins County | May provide links to services that can help with providing human services needs. | 211, unable to verify phone number. 877-211-8667 |
| Essential Needs | 211 Western New York | May be able to provide help to programs and services that assist with health and human services needs. | 211, unable to verify phone number. 888-696-9211 |
| Essential Needs | Food Bank for New York City | May help to find food and other services. | 311, unable to verify phone number 212-566-7855 |
| Essential Needs | Food Bank of Central New York | May help to find food and other services in Central and Northern New York. | 211, unable to verify phone number. 315-437-1899 |
| Essential Needs | Regional Food Bank of Northeastern New York | May help to find food and other services in Northeastern New York. | 211, unable to verify phone number. 518-786-3691 |
| Essential Needs | Food Link: Abundance Shared | Serving Greater Rochester and Finger Lakes region of New York. | 211, unable to verify phone number. 585-328-3380 |
| Essential Needs | Food Bank of the Southern Tier | Serving Chemung, Schuyler, Steuben, Tioga, and Tompkins Counties. | 211, unable to verify phone number. 607-796-6061, unable to verify phone number. |
| Essential Needs | Feeding Westchester, Inc. | Serves Westchester county. Information about food assistance, children's programs, fresh foods, and healthy eating. | 211, unable to verify phone number. 914-923-1100 |
| Essential Needs | Long Island Cares | Serves Long Island's hungry and food insecure population. | 211, unable to verify phone number. 631-582-3663 |
| Essential Needs | Island Harvest | Serves Long Island. | 211, unable to verify phone number. 516-294-8528 |
| Family & Protective Services | New York Child Protective Services | Provides information on reporting Child Abuse or Maltreatment. | 800-342-3720 TTY: 800-638-5163, unable to verify phone number. |
| Family & Protective Services | New York Adult Protective Services | Provides information on reporting possible elder abuse, neglect, or exploitation. | 844-697-3505 |
| Financial Assistance | New York Temporary Assistance | May provide Temporary Assistance (TA) for needy men, women and children. | 800-342-3009 |
| Financial Assistance | U.S. Small Business Administration Disaster Customer Service Center (SBA) | Low interest mortgages, personal property, and economic injury loans are available to homeowners, renters, and business owners affected by the disaster. | 800-659-2955 TTY: 800-877-8339 |
| Health Care Services | New York Department of Health | Provides Information on health issues, providers, health facilities, insurance, and Medicaid. Directory of local health departments. | 866-881-2809 Medicaid and Child Health Plus Helpline: 800-541-2831 |
| Health Care Services | New York Child Health Plus Health Insurance | May provide health insurance for children, depending on family income. | 800-698-4543 TTY: 877-898-5849 |
| Health Care Services | New York City Health Assistance | Human Resources Administration (HRA) Medical Assistance Program can help New Yorkers who qualify enroll in public health insurance programs like Medicaid. | 888-692-6116, unable to verify phone number. |
| Housing | Coalition for the Homeless | Serving New Yorkers by providing information and programs for crisis services, food, housing, job training, youth programs, and advocacy. | 212-776-2000 |
| Housing | New York Housing | Provides information for housing services in New York. | Online services |
| Identity Theft | Division of Consumer Protection | Provides information on consumer protection, recalls, identity theft, and others. | 800-697-1220 |
| Insurance | New York Department of Financial Services: Insurance Industry | Provides consumer information on a variety of topics. | 800-342-3736 |
| Legal Services | New York State Bar Association | Information and referrals to attorneys providing legal services to individuals affected by a disaster. | 518-463-3200 |
| Legal Services | The Rural Law Center of New York | Provides services by telephone or email to low-income rural residence of New York state. | 866-324-1183 |
| Legal Services | Western New York Law Center | Provides assistance on foreclosures | 716-855-0203 |
| Legal Services | Legal Aid of Northeastern New York | Provides legal aid to low-income people | 833-628-0087 |
| Legal Services | Neighborhood Legal Services | Help low-income and disabled people in Western New York | Buffalo and Erie County: 716-847-0650 Niagara County: 716-284-8831 Orleans, Genesee, Wyoming and Batavia: 585-343-5450 |
| Roadside Assistance & Road Conditions | 511 New York - Travel Information System | Road condition information, online map with alerts and incidents. | 511, unable to verify phone number. |
| Tax Preparation | New York - Department of Taxation - Individual Tax Information Center | State tax information assistance, online services, online contact list available for phone assistance. | Website provides several phone numbers based on the specific need. |
| Veterans Services | New York State - Division of Veterans' Affairs | Advocates on behalf of New York's Veterans and their families to ensure they receive benefits granted by law for service in the United States Armed Forces. | 888-838-7697 |
| Vital Statistics | New York Department of Motor Vehicles | Provides information and links of vehicle registrations, titles, plates, insurance, inspections, drivers license, electronic voter registration and many other services. | 800-698-2931 TDD 711 or 1-800-662-1220 |
| Vital Statistics | New York City Vital Statistics | Serves New Your City. Provides information on Birth Certificates, Death Certificates, vaccine records, child care, and other services. | 311, unable to verify phone number. Online services Chat available |
| Vital Statistics | New York Department of Health: Vital Records | Serves outside of New York City. Provides information on Birth Certificates, Death Certificates, Marriage Certificates, Divorce Certificates, and other services. | 855-322-1022 |
Referrals Last Updated: May 2024