The Office of the Flood Insurance Advocate (OFIA) advocates for the fair treatment of policyholders and property owners by:
- Providing education and guidance on all aspects of the National Flood Insurance Program (NFIP)
- Identifying trends affecting the public
- Making recommendations for NFIP improvements to FEMA leadership
OFIA Fiscal Year 2022 Report: Insights and Recommendations
The OFIA Fiscal Year 2022 Report focuses on improving customer experience by advocating for advanced communications and recommending programmatic process changes.
View Report
What Information Can OFIA Help Me Find?
Information Related to NFIP Flood Insurance
Information Related to Flood Hazard Mapping
Information Related to Hazard Mitigation Assistance
Information Related to Floodplain Management
Common Misconceptions about Flood Insurance
FEMA’s Office of the Flood Insurance Advocate has created four videos to explain commonly misunderstood topics about the National Flood Insurance Program.
More information about these videos can be found here.
Information about the Flood Insurance Advocate
Visit the Resource Library to view fact sheets, annual reports, progress reports and periodic reports.
Ask the Advocate
Please contact us if you have unresolved concerns or unanswered questions about FEMA’s National Flood Insurance Program, floodplain mapping or flood mitigation programs. We look forward to assisting you.
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Ask the Advocate
To help us protect your privacy, please do not include sensitive personal data, such as your Social Security number, date of birth or driver’s license number.