BATON ROUGE, La. – FEMA’s Helpline — the free telephone center for hurricane survivors with questions about their applications for assistance — will be closed for the Christmas and New Year holidays. The toll-free Helpline will be closed Dec. 24-25 and Dec. 31-Jan. 1. Normal telephone center hours will resume on Dec. 26 and Jan. 2, respectively.
The FEMA Helpline at 800-621-3362 (TTY 800-462-7585) is open daily from 7 a.m. to 10 p.m. (CT). Multilingual operators are available. Those who use a relay service such as a videophone, InnoCaption or CapTel should provide FEMA with their specific phone number assigned to that service.
The FEMA Mitigation Outreach phone line will remain open during its normal hours, albeit with a “skeleton crew.”
Louisiana hurricane survivors with home repair questions can contact FEMA Mitigation Outreach by calling 833-336-2487. Hours of operation are Monday through Saturday, 8 a.m. to 6 p.m. (CT). To view mitigation resources visit https://fema.connectsolutions.com/lauramit/
Even though the deadline for registering for disaster assistance for Hurricanes Laura and Delta has passed, FEMA personnel remain in Louisiana. It will take several years for Louisiana to recover, a process that will remain in motion on many fronts. FEMA along with its federal and Louisiana state partners will continue to respond to the needs of survivors and help them rebuild stronger, more resilient homes and communities.
For the latest information on Hurricane Laura, visit fema.gov/disaster/4559. For the latest information on Hurricane Delta, visit fema.gov/disaster/4570. Follow the FEMA Region 6 Twitter account at twitter.com/FEMARegion6.