Jeff Jackson currently serves as the Acting Assistant Administrator of the Federal Insurance Directorate and the interim senior executive of the National Flood Insurance Program (NFIP) within FEMA’s Office of Resilience.
In this role Jeff leads the daily operations of the NFIP, the world’s largest single-peril insurance provider, which serves 4.7 million policyholders nationwide and generates over $3.5 billion in annual revenue.
Under Jeff’s leadership, the organization is improving the NFIP’s customer experience and using innovative approaches that offer policyholders more choice, and a program that aligns with the private insurance market.
Jeff played an instrumental role in FEMA’s 2021 implementation of the NFIP’s updated rating approach. The changes corrected longstanding pricing inequities effecting nearly one million policyholders by eliminating lower risk, lower value homes subsidizing higher risk, higher value homes. He continues to passionately advocate for additional NFIP reforms including the need for a means tested affordability plan to help address pricing barriers for many uninsured Americans.
Prior to his current role, Jeff has held several key FEMA leadership positions including Deputy Assistant Administrator for the Federal Insurance Directorate since 2020, Deputy Assistant Administrator of the National Preparedness Directorate, Deputy Chief Component Procurement Officer, where he oversaw a dramatic increase in procurement demand from $1.6 billion in FY16 to $4.1 billion in Fiscal Year 2018.
Mr. Jackson joined the Senior Executive Service in 2016. He is a graduate of the University of Tennessee and lives in Arlington, Virginia.