Jeff Jackson currently serves as the Deputy Assistant Administrator of the Federal Insurance Directorate within FEMA’s Office of Resilience.
In this role Jeff leads the daily operations of the National Flood Insurance Program (NFIP), the world’s largest single-peril insurance provider, which serves approximately 4.7 million policyholders nationwide and receives more than $3.9 billion in premium payments.
Under Jeff’s leadership, the organization is improving the NFIP’s customer experience and using innovative approaches that offer policyholders more choice, and a product that better align with the private insurance market.
Jeff played an instrumental role in FEMA’s 2021 implementation of the NFIP’s updated rating approach. The changes improved efficiency of the quoting process, and corrected longstanding pricing inadequacies. This resulted in nearly one million policyholders seeing lower rates by ending the practice of lower risk, lower value homes subsidizing higher risk, higher value homes.
He is an advocate for reforming the NFIP, supporting efforts to address the long-term financial sustainability of the program, removing barriers to operational efficiency, enhancing the policyholder experience, and addressing affordability of flood insurance.
Jeff has held several key FEMA leadership positions including Deputy Assistant Administrator for the Federal Insurance Directorate since 2020, Deputy Assistant Administrator of the National Preparedness Directorate, Deputy Chief Component Procurement Officer, where he oversaw a dramatic increase in procurement demand from $1.6 billion in FY16 to $4.1 billion in Fiscal Year 2018 due to Hurricanes Harvey, Irma, and Maria.
Jeff joined the Senior Executive Service in 2016. He is a graduate of the University of Tennessee and lives in Arlington, Virginia.