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Massachusetts State and Local Level Referrals
When a disaster occurs, local governments often work together with community leaders and organizations to provide on-the-ground emergency management. You may also reference our national-level referrals list.
Please contact us with questions or corrections.
For reference, the local resources we list provide disaster recovery services in the categories noted below.
For reference, see the full list of disaster recovery service categories covered in the below local resource list.
NOTICE
These resources are provided solely for the information of individuals using this page. When you go to another website you are subject to its privacy policies. FEMA does not endorse any non-government websites, companies or applications.
Massachusetts State and Local Level Referrals
Use the "Search" field to look for categories or types of assistance.
| Category | Entity | Type of Assistance | Telephone Number |
| Access and Functional Needs and Disabilities | Massachusetts Office on Disability | Services for families and individuals with disabilities, transportation options, support, vocational rehabilitation, disability plates and placards, health and social services. | 617-727-7440 800-322-2020 |
| Access and Functional Needs and Disabilities | Massachusetts Developmental Disabilities Council | Information on state and public resources for people with developmental disabilities. | 617-770-7676 TTY: 617-770-9499 |
| Access and Functional Needs and Disabilities | Massachusetts The Massachusetts Rehabilitation Commission: Office of Disabilities and Community Services | Information on state and public resources for people with disabilities. | 617-204-3600 800-245-6543 |
| Access and Functional Needs and Disabilities | Massachusetts Commission for the Deaf and Hard of Hearing | Technical resources, interpretation services, assistive technology, education resources, and training. | Main: 617-740-1600 TTY: 617-740-1700 VP: 617-326-7546 800-882-1155 TTY: 800-530-7570 |
| Access and Functional Needs and Disabilities | Massachusetts Commission for the Deaf and Hard of Hearing: CART Referral | Access to Communication Access Real-time Translation (CART) referral. For all medical, mental health and legal emergency interpreter requests, during business hours, call 1-800-249-9949 TTY/Voice | 617-740-1600 TTY: 617-740-1700 800-882-1155 TTY 800-530-7570 VP: 617-265-8447 Emergency: 800-249-9949 |
| Aging Services | Massachusetts Executive Elder Affairs | This service links those who need assistance with state and local area agencies on aging and community-based organization. | 617-727-7750 800-243-4636 Senior Info Line: 800-243-4636 Elder Abuse: 800-922-2275 |
| Agricultural Aid | Massachusetts State Farm Service Agency | USDA's Farm Service Agency (FSA) provides emergency loans to help producers recover from production and physical losses due to drought, flooding, other natural disasters, or quarantine. | 413-253-4500 |
| Agricultural Aid | Massachusetts USDA Rural Development | USDA Rural Development provides low interest mortgages, guaranteed mortgages, 1% interest mortgages for seniors, loans for repairs and mortgage payment assistance for families living in rural areas. | 413-253-4300 800-670-6553 Online directory of local offices |
| Consumer Services | Massachusetts Attorney General | Information on price gouging and consumer complaint services. | Consumer: 617-727-8400 Elder Hotline: 888-243-5337 |
| Contractors | Massachusetts Attorney General Consumer Advocacy and Response | Online consumer complaint filing, search for previous complaints against a contractor or business. | 617-727-8400 |
| Contractors | Massachusetts Licenses and Permits | Online Contractor's license verification | 617-727-3074 TTY: 617-727-2099 |
| Crisis Counseling | Suicide and Crisis Hotlines | 24-hour and toll-free suicide prevention service available to all those in suicidal crisis who are seeking help. Directory of Crisis prevention and mental health resources. | Emergency: 911 800-784-2433 800-273-8255 See online directory of local issues |
| Crisis Counseling | Massachusetts Suicide Prevention Program | The goal of the Massachusetts Suicide Prevention Program is to reduce the number of suicides and suicide attempts among Massachusetts residents. | Emergency: 911 Samaritans Statewide Hotline, Call or Text : 877-870-4673 Non-Crisis: 617-624-5438 |
| Disaster Specific Information | Massachusetts Emergency Management Agency (MEMA) | State Emergency Management updates, notifications, plans and public guidance. | Web referral only: https://www.mass.gov/orgs/massachusetts-emergency-management-agency |
| Disaster Unemployment Assistance | Massachusetts Labor & Workforce Development: Unemployment Assistance | When Disaster Unemployment Assistance is activated, the agency will provide disaster information. This assistance provides weekly benefit payments to those out of work due to the disaster, including self-employed persons, farm and ranch owners, and others not covered under regular unemployment insurance programs. | Main: 617-626-7122 TeleClaim: 617-626-6800 |
| Essential Needs | Massachusetts Department of Transitional Assistance | Information and assistance in filing for public assistance including direct economic assistance (cash benefits) and food assistance (SNAP benefits), as well as workforce training opportunities | 877-382-2363 |
| Essential Needs | Massachusetts Women, Infants and Children (WIC) Nutrition Program | WIC is a nutrition program. Nutrition evaluation and monthly vouchers to receive free supplemental, highly nutritious foods such as cereal, cheese, milk, eggs, peanut butter and dried beans. Online directory of locations. | 800-942-1007 |
| Essential Needs | Massachusetts Food & Nutritional Program - Project Bread Food Source Hotline | Referrals to organizations providing emergency food assistance to disaster survivors. | Food Source Hotline: 800-645-8333 Project Bread: 617-723-5000 |
| Essential Needs | Massachusetts Department of Elementary and Secondary Education: Food and Nutrition Programs | Nutrition programs for children. Supports meal service in schools, day care centers, family day care homes, residential child care institutions, and summer feeding programs. | 781-338-6480 |
| Essential Needs | The Food Bank of Western Massachusetts | Referrals to organizations providing emergency food assistance to disaster survivors. | 413-247-9738 800-247-9632 |
| Essential Needs | The Greater Boston Food Bank (Eastern Massachusetts) | Referrals to organizations providing emergency food assistance to disaster survivors. | 617-427-5200 |
| Family & Protective Services | Massachusetts Department of Children and Families: Abuse and Neglect | Individuals concerned with children at risk for abuse and neglect. Online directory for Massachusetts Department of Children & Families (DCF) Locations. | Emergency: 911 See directory for DCF locations. After hours Child-at-Risk-Hotline: 800-792-5200 |
| Family & Protective Services | Massachusetts Elder Affairs | Individuals concerned with possible elder abuse, neglect, or exploitation. | Emergency: 911 800-922-2275 |
| Financial Assistance | Massachusetts Department of Transitional Assistance : Economic Assistance | Information on filing for state financial assistance, economic assistance (cash benefits) programs to help families and individuals meet basic needs. Transitional Aid to Families with Dependent Children (TAFDC), or Emergency Aid to the Elderly, Disabled, and Children (EAEDC) | 877-382-2363 Online directory of local offices |
| Financial Assistance | U.S. Small Business Administration Disaster Customer Service Center (SBA) | Low interest mortgages, personal property, and economic injury loans are available to homeowners, renters, and business owners affected by the disaster. | 800-659-2955 TTY: 800-877-8339 |
| Health Care Services | Massachusetts - MassHealth (Medicaid & CHIPS Program) Enrollment Center | Information on how to apply for Medicaid and the Children's Health Insurance Program (CHIPS). | 800-841-2900 TTY: 800-497-4648 |
| Information & Referral | Mass 2-1-1 | Referral for Food, Mental Health, Health Care, Housing, Substance Use, Youth, Transportation, Utility Assistance, Income, Children & Families, Crisis, Basic Needs, Legal Assistance, Re-Entry, Older Adults | 211 877-211-6277 TTY: 7-1-1 (Mass Relay) |
| Information & Referral | Commonwealth of Massachusetts | Commonwealth of Massachusetts' Official State Website. Links to all State Departments and Agencies. | Web referral only: www.mass.gov |
| Insurance | Massachusetts Division of Insurance | Insurance information, complaints, insurance licensing, public records. | 617-521-7794 877-563-4467 |
| Insurance | Massachusetts Office of Attorney General - Insurance Financial Services Division | General insurance information and fraud reporting services. | 617-727-8400 |
| Legal Services | Massachusetts Bar Association | Information and referrals to attorneys providing legal services to individuals affected by a disaster. | 617-654-0400 866-627-7577 |
| Legal Services | Volunteer Lawyers Project of The Boston Bar Association | Information and referrals to attorneys providing free and reduced fee legal services to individuals affected by a disaster. | 617-423-0648 ERLI Helpline: 617-603-1700 |
| Legal Services | Massachusetts Legal Help | Information and referrals to attorneys providing free and reduced fee legal services to individuals affected by a disaster | Online directory for legal aid |
| Legal Services | Greater Boston Legal Services | Information and referrals to attorneys providing free and reduced fee legal services to individuals affected by a disaster. Serving city of Boston and 31 surrounding cities and towns. | 617-371-1234 800-323-3205 TDD: 617-371-1228 |
| Roadside Assistance | Massachusetts Highway Department | Traffic information, advisories, online traffic map showing incidents and road work. Mass 511 provides recorded road condition information. | 511 ; 877-623-6846 TTY: 857-368-0655 |
| Tax Preparation | Massachusetts Department of Revenue | State tax information assistance for individuals, businesses and child support. | 617-887-6367 In state: 800-392-6089 |
| Veterans Services | Massachusetts Department of Veterans Services | Information regarding veteran benefits including pensions, medical care, home loans, burial, and life insurance. | 617-210-5480 |
| Vital Statistics | Massachusetts (RMV) Registry of Motor Vehicles | Duplicate drivers licenses, auto registrations and title services. Online services center and map locator for RMV and AAA locations. | 857-368-8000 800-858-3926 Online directory and services |
| Vital Statistics | Massachusetts Registry of Vital Records and Statistics | Replacement of birth, death, marriage certificates and other vital document services. | 617-740-2600 |
| Volunteer | VOLUNTEERS SHOULD NOT SELF-DEPLOY |
Referrals Last Updated: May 2024