Massachusetts State and Local Level Referrals

When a disaster occurs, local governments often work together with community leaders and organizations to provide on-the-ground emergency management. You may also reference our national-level referrals list.

Please contact us with questions or corrections.

For reference, the local resources we list provide disaster recovery services in the categories noted below.

For reference, see the full list of disaster recovery service categories covered in the below local resource list.

NOTICE
These resources are provided solely for the information of individuals using this page. When you go to another website you are subject to its privacy policies. FEMA does not endorse any non-government websites, companies or applications.

Massachusetts State and Local Level Referrals

Use the "Search" field to look for categories or types of assistance.

Category	Entity	Type of Assistance	Telephone Number
Access and Functional Needs and Disabilities	Massachusetts Office on Disability	Services for families and individuals with disabilities, transportation options, support, vocational rehabilitation, disability plates and placards, health and social services.	617-727-7440 800-322-2020
Access and Functional Needs and Disabilities	Massachusetts Developmental Disabilities Council	Information on state and public resources for people with developmental disabilities.	617-770-7676 TTY: 617-770-9499
Access and Functional Needs and Disabilities	Massachusetts The Massachusetts Rehabilitation Commission: Office of Disabilities and Community Services	Information on state and public resources for people with disabilities.	617-204-3600 800-245-6543
Access and Functional Needs and Disabilities	Massachusetts Commission for the Deaf and Hard of Hearing	Technical resources, interpretation services, assistive technology, education resources, and training.	Main: 617-740-1600 TTY: 617-740-1700 VP: 617-326-7546 800-882-1155 TTY: 800-530-7570
Access and Functional Needs and Disabilities	Massachusetts Commission for the Deaf and Hard of Hearing: CART Referral	Access to Communication Access Real-time Translation (CART) referral. For all medical, mental health and legal emergency interpreter requests, during business hours, call 1-800-249-9949 TTY/Voice	617-740-1600 TTY: 617-740-1700 800-882-1155 TTY 800-530-7570 VP: 617-265-8447 Emergency: 800-249-9949
Aging Services	Massachusetts Executive Elder Affairs	This service links those who need assistance with state and local area agencies on aging and community-based organization.	617-727-7750 800-243-4636 Senior Info Line: 800-243-4636 Elder Abuse: 800-922-2275
Agricultural Aid	Massachusetts State Farm Service Agency	USDA's Farm Service Agency (FSA) provides emergency loans to help producers recover from production and physical losses due to drought, flooding, other natural disasters, or quarantine.	413-253-4500
Agricultural Aid	Massachusetts USDA Rural Development	USDA Rural Development provides low interest mortgages, guaranteed mortgages, 1% interest mortgages for seniors, loans for repairs and mortgage payment assistance for families living in rural areas.	413-253-4300 800-670-6553 Online directory of local offices
Consumer Services	Massachusetts Attorney General	Information on price gouging and consumer complaint services.	Consumer: 617-727-8400 Elder Hotline: 888-243-5337
Contractors	Massachusetts Attorney General Consumer Advocacy and Response	Online consumer complaint filing, search for previous complaints against a contractor or business.	617-727-8400
Contractors	Massachusetts Licenses and Permits	Online Contractor's license verification	617-727-3074 TTY: 617-727-2099
Crisis Counseling	Suicide and Crisis Hotlines	24-hour and toll-free suicide prevention service available to all those in suicidal crisis who are seeking help. Directory of Crisis prevention and mental health resources.	Emergency: 911 800-784-2433 800-273-8255 See online directory of local issues
Crisis Counseling	Massachusetts Suicide Prevention Program	The goal of the Massachusetts Suicide Prevention Program is to reduce the number of suicides and suicide attempts among Massachusetts residents.	Emergency: 911 Samaritans Statewide Hotline, Call or Text : 877-870-4673 Non-Crisis: 617-624-5438
Disaster Specific Information	Massachusetts Emergency Management Agency (MEMA)	State Emergency Management updates, notifications, plans and public guidance.	Web referral only: https://www.mass.gov/orgs/massachusetts-emergency-management-agency
Disaster Unemployment Assistance	Massachusetts Labor & Workforce Development: Unemployment Assistance	When Disaster Unemployment Assistance is activated, the agency will provide disaster information. This assistance provides weekly beneﬁt payments to those out of work due to the disaster, including self-employed persons, farm and ranch owners, and others not covered under regular unemployment insurance programs.	Main: 617-626-7122 TeleClaim: 617-626-6800
Essential Needs	Massachusetts Department of Transitional Assistance	Information and assistance in filing for public assistance including direct economic assistance (cash benefits) and food assistance (SNAP benefits), as well as workforce training opportunities	877-382-2363
Essential Needs	Massachusetts Women, Infants and Children (WIC) Nutrition Program	WIC is a nutrition program. Nutrition evaluation and monthly vouchers to receive free supplemental, highly nutritious foods such as cereal, cheese, milk, eggs, peanut butter and dried beans. Online directory of locations.	800-942-1007
Essential Needs	Massachusetts Food & Nutritional Program - Project Bread Food Source Hotline	Referrals to organizations providing emergency food assistance to disaster survivors.	Food Source Hotline: 800-645-8333 Project Bread: 617-723-5000
Essential Needs	Massachusetts Department of Elementary and Secondary Education: Food and Nutrition Programs	Nutrition programs for children. Supports meal service in schools, day care centers, family day care homes, residential child care institutions, and summer feeding programs.	781-338-6480
Essential Needs	The Food Bank of Western Massachusetts	Referrals to organizations providing emergency food assistance to disaster survivors.	413-247-9738 800-247-9632
Essential Needs	The Greater Boston Food Bank (Eastern Massachusetts)	Referrals to organizations providing emergency food assistance to disaster survivors.	617-427-5200
Family & Protective Services	Massachusetts Department of Children and Families: Abuse and Neglect	Individuals concerned with children at risk for abuse and neglect. Online directory for Massachusetts Department of Children & Families (DCF) Locations.	Emergency: 911 See directory for DCF locations. After hours Child-at-Risk-Hotline: 800-792-5200
Family & Protective Services	Massachusetts Elder Affairs	Individuals concerned with possible elder abuse, neglect, or exploitation.	Emergency: 911 800-922-2275
Financial Assistance	Massachusetts Department of Transitional Assistance : Economic Assistance	Information on filing for state financial assistance, economic assistance (cash benefits) programs to help families and individuals meet basic needs. Transitional Aid to Families with Dependent Children (TAFDC), or Emergency Aid to the Elderly, Disabled, and Children (EAEDC)	877-382-2363 Online directory of local offices
Financial Assistance	U.S. Small Business Administration Disaster Customer Service Center (SBA)	Low interest mortgages, personal property, and economic injury loans are available to homeowners, renters, and business owners affected by the disaster.	800-659-2955 TTY: 800-877-8339
Health Care Services	Massachusetts - MassHealth (Medicaid & CHIPS Program) Enrollment Center	Information on how to apply for Medicaid and the Children's Health Insurance Program (CHIPS).	800-841-2900 TTY: 800-497-4648
Information & Referral	Mass 2-1-1	Referral for Food, Mental Health, Health Care, Housing, Substance Use, Youth, Transportation, Utility Assistance, Income, Children & Families, Crisis, Basic Needs, Legal Assistance, Re-Entry, Older Adults	211 877-211-6277 TTY: 7-1-1 (Mass Relay)
Information & Referral	Commonwealth of Massachusetts	Commonwealth of Massachusetts' Official State Website. Links to all State Departments and Agencies.	Web referral only: www.mass.gov
Insurance	Massachusetts Division of Insurance	Insurance information, complaints, insurance licensing, public records.	617-521-7794 877-563-4467
Insurance	Massachusetts Office of Attorney General - Insurance Financial Services Division	General insurance information and fraud reporting services.	617-727-8400
Legal Services	Massachusetts Bar Association	Information and referrals to attorneys providing legal services to individuals affected by a disaster.	617-654-0400 866-627-7577
Legal Services	Volunteer Lawyers Project of The Boston Bar Association	Information and referrals to attorneys providing free and reduced fee legal services to individuals affected by a disaster.	617-423-0648 ERLI Helpline: 617-603-1700
Legal Services	Massachusetts Legal Help	Information and referrals to attorneys providing free and reduced fee legal services to individuals affected by a disaster	Online directory for legal aid
Legal Services	Greater Boston Legal Services	Information and referrals to attorneys providing free and reduced fee legal services to individuals affected by a disaster. Serving city of Boston and 31 surrounding cities and towns.	617-371-1234 800-323-3205 TDD: 617-371-1228
Roadside Assistance	Massachusetts Highway Department	Traffic information, advisories, online traffic map showing incidents and road work. Mass 511 provides recorded road condition information.	511 ; 877-623-6846 TTY: 857-368-0655
Tax Preparation	Massachusetts Department of Revenue	State tax information assistance for individuals, businesses and child support.	617-887-6367 In state: 800-392-6089
Veterans Services	Massachusetts Department of Veterans Services	Information regarding veteran benefits including pensions, medical care, home loans, burial, and life insurance.	617-210-5480
Vital Statistics	Massachusetts (RMV) Registry of Motor Vehicles	Duplicate drivers licenses, auto registrations and title services. Online services center and map locator for RMV and AAA locations.	857-368-8000 800-858-3926 Online directory and services
Vital Statistics	Massachusetts Registry of Vital Records and Statistics	Replacement of birth, death, marriage certificates and other vital document services.	617-740-2600
Volunteer	VOLUNTEERS SHOULD NOT SELF-DEPLOY

Referrals Last Updated: May 2024

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