Logistics Supply Chain Management System Account Help

The Logistics Supply Chain Management System in the Cloud (LSCMS-C) is FEMA’s online system for managing transportation services. It lets transportation providers upload documents for review and approval. FEMA staff can also use this system to schedule and book transportation with approved providers and allows completed transportation moves to be promoted for payment through Syncada.

There are two levels of LSCMS-C user access.

• Carrier Document Upload – Allows a user to upload documents that are required for a TSP to become a FEMA-approved TSP.
• Carrier Web Tenders – TSPs are required to use this function to provide timely information regarding FEMA shipments. This includes trailer number (or container number), trailer license number, delivery status, and other relevant information.
  NOTE: This level of access is only granted to TSPs who have fully completed the onboarding process and online training.

To start working with us or to keep your status, your company must have at least one active user who can upload documents and manage tenders in LSCMS-C. If you need more than one person to handle these tasks, you can submit a form for each additional user account.

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How to Request an Account

Every user must fill out a LSCMS-C Access Control Form to request an account. Please read the instructions on How to Apply before submitting a form.

Email your completed form(s) to fema-transportation-programs@fema.dhs.gov.

You must change your password every 90 days.

If you forget your password and/or your account has been disabled for not logging in within 35 days, you must contact the FEMA Enterprise Service Desk at 1-(866) 804-2394.

Every year, you will receive an email reminding you to complete the LSCMS-C User Account Recertification process to confirm you still require access to the system. Otherwise, the account will be deleted.

Each LSCMS-C account is specific to the individual user, therefore the recertification process must be completed by the individual account holder and with the correct information. Another member from the carrier company is not permitted to complete the LSCMS-C recertification for an account that does not belong to them.

Use a personal or individual email address on your user request form. Using a shared email address when creating an LSCMS-C account will cause inconsistencies in LSCMS-C account notification emails and the LSCMS-C account recertification process.

Sharing an LSCMS-C account or password is prohibited. Users should never email or give the account password over the phone. A user will not, under any circumstances, log in using another user's account.

Leaving a workstation unattended while an active LSCMS-C session is still running constitutes a security violation. Log out of LSCMS-C before walking away from your machine.

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If you have a question that was not covered in the information above, please email us.

Only United States citizens can access to FEMA systems or networks. Additionally, citizens are only allowed access to FEMA systems or networks from within the U.S.

Therefore, non-U.S. citizens cannot have an account, and no users -- regardless of citizenship -- can access their LSCMS-C account from outside of the U.S.