REPLACE LOST OR MISSING DOCUMENTS
[https://www.fema.gov/fact-sheet/replace-lost-or-missing-documents] 

Release Date: 
Oct 18, 2024 

The following list can help Virginians who lost important documents
due to Tropical Storm Helene get replacement documents.

STATE AND LOCAL SERVICES

BIRTH CERTIFICATES: Contact the Virginia Department of Health to
replace a birth certificate issued in Virginia.

Phone: 804-662-6200
Online: https://www.vdh.virginia.gov/vital-records/

Visit https://www.cdc.gov/nchs/w2w/index.htm to replace birth
certificates filed in another state.

REPLACEMENT DRIVER’S LICENSES OR VEHICLE TITLES: Visit any Virginia
Department of Motor Vehicles location. 

Online: https://dmv.virginia.gov 

STATE INCOME TAX RECORDS: Contact the Virginia Department of
Taxation.

Online: https://www.tax.virginia.gov/news/need-copy-return-you-filed

PROOF OF ADDRESS/RESIDENCY: Contact your local utility company to
obtain a recent bill.

COPIES OF INSURANCE POLICIES: Contact your insurance agent or the
insurance company.

REAL ESTATE AND PROPERTY RECORDS (MORTGAGE DOCUMENTS, DEEDS, ETC.):
Contact a real estate agent, escrow agent, your mortgage company or
your Circuit Clerk’s office.

MEDICAL AND PRESCRIPTION RECORDS: Medical and prescription records
are tracked electronically; contact your doctor, clinic or pharmacy.

FEDERAL SERVICES

SOCIAL SECURITY CARDS: 
Phone: 800-772-1213, TTY: 800-325-0778
Online: https://www.ssa.gov/number-card/replace-card?

MEDICARE CARDS: Log into (or create) your secure Medicare account to
print or order an official copy of your Medicare card. You can also
call for assistance. 
Phone: 800-MEDICARE (633-4227), TTY: 877-486-2048
Online: Visit www.medicare.gov
[https://usfema.sharepoint.com/teams/TR3R3EA/Shared%20Documents/Disaster%20Operations/Helene/Planning%20and%20Products/Fact%20Sheets/www.medicare.gov]
for more information.

FEDERAL TAX RECORDS: 
Phone: 800-829-1040
Online: www.irs.gov
[https://usfema.sharepoint.com/teams/TR3R3EA/Shared%20Documents/Disaster%20Operations/Helene/Planning%20and%20Products/Fact%20Sheets/www.irs.gov]

MILITARY RECORDS: 
Online: www.archives.gov/veterans
[https://usfema.sharepoint.com/teams/TR3R3EA/Shared%20Documents/Disaster%20Operations/Helene/Planning%20and%20Products/Fact%20Sheets/www.archives.gov/veterans]

GREEN CARD REPLACEMENT: 
Online: Replace Your Green Card | USCIS
[https://www.uscis.gov/green-card/after-we-grant-your-green-card/replace-your-green-card]

SAVING FAMILY RECORDS: The National Archives
(archives.gov/preservation [http://www.archives.gov/preservation]) has
detailed technical information on how to salvage damaged records.

If you are applying for disaster assistance and have lost important
documents, you can still start the application process and submit
necessary documents at a later date. 

For more information on Virginia’s disaster recovery,
visit vaemergency.gov [http://vaemergency.gov/], the Virginia
Department of Emergency Management Facebook page 
[https://www.facebook.com/VAemergency/], fema.gov/disaster/4831
[https://www.fema.gov/disaster/4831] and facebook.com/FEMA
[http://www.facebook.com/FEMA].   

###

_FEMA’s mission is helping people before, during and after
disasters. FEMA Region 3’s jurisdiction includes Delaware, the
District of Columbia, Maryland, Pennsylvania, Virginia and West
Virginia. Follow us on X at __x.com/FEMAregion3_
[https://x.com/FEMAregion3]_ and on LinkedIn
at __linkedin.com/company/femaregion3_
[http://www.linkedin.com/company/femaregion3]_. _ 

_To apply for FEMA assistance, please call the FEMA Helpline at
1-800-621-3362, visit __https://www.disasterassistance.gov/_
[https://www.disasterassistance.gov/]_, or download and apply on
the __FEMA App_
[https://www.fema.gov/about/news-multimedia/mobile-products]_. If you
use a relay service, such as video relay service (VRS), captioned
telephone service or others, give FEMA the number for that service.
Multilingual operators are available (press 2 for Spanish and 3 for
other languages). Disaster recovery assistance is available without
regard to race, color, religion, nationality, sex, age, disability,
English proficiency, or economic status_.