FACT SHEET: AFTER MARIA: REPLACING IMPORTANT LOST OR DAMAGED DOCUMENTS [https://www.fema.gov/press-release/20201016/hoja-informativa-luego-de-maria-como-reemplazar-documentos-importantes-que] SAN JUAN, PUERTO RICO – Survivors of Hurricane Maria and the devastating floods may have lost or damaged important documents. The below organizations can assist with obtaining official copies. GOVERNMENT OF PUERTO RICO Nutrition Assistance for Puerto Rico (Puerto Rico operates this program in place of the Supplemental Nutrition Assistance Program – SNAP.) Website: https://www.benefits.gov/es/benefits/benefit-details/363 Birth, Death, Marriage & Divorce Records Phone: 787-765-2929 Ext. 6131 Website:  https://www.cdc.gov/nchs/w2w/puerto_rico.htm [https://www.cdc.gov/nchs/w2w/puerto_rico.htm%20] Department of Transportation & Public Works (DTOP) Duplicate Driver’s License Website:  http://www.dtop.gov.pr/servicios/det_content.asp?cn_id=96 [http://www.dtop.gov.pr/servicios/det_content.asp?cn_id=96%20] Duplicate License Plates & Car Titles Website: http://www.dtop.gov.pr/servicios/det_content.asp?cn_id=177   UTILITIES CHANGE OF ADDRESS Autoridad de Energía Eléctrica (AEE) Phone: 787-521-3434 or 800-981-2434 Website: https://www.aeepr.com/ Autoridad de Acueductos y Alcantarillados (AAA)Phone: 787-620-2482 or 787-620-2277Website: http://www.acueductospr.com/   FINANCIAL Puerto Rico Dept. of Finance / Taxpayer Services  Phone: 787-622-0123 Website: http://www.hacienda.gobierno.pr/documentos/modelo-sc-2907-solicitud-de-copia-de-planilla-relevo-de-herencia-y-de-donacion-e-instruccionesform-29071-request-copy-return-estate-or-gift-certificate-release Bank Checks, ATM/Debit Cards, Safe Deposit Boxes: Phone: 877-275-3342 Website: www.fdic.gov [http://www.fdic.gov/] U.S. Savings Bonds:  Phone: 800-722-2678 or 800-553-2663 Website: http://www.treasurydirect.gov/ U.S. Tax Returns:  Phone: 800-829-1040 Website: http://www.irs.gov [http://www.irs.gov/] Credit Cards: Contact the issuing institution: * American Express: 800-992-3404  * https://online.americanexpress.com/myca/mobl/us/static.do?page=un_lostorstolen * Bank of America: 800-732-9194 [https://www.fema.gov///C:/Users/apurdy/AppData/Local/Microsoft/Windows/Temporary%20Internet%20Files/Content.Outlook/J350PNFT/800-732-9194]  https://www.bankofamerica.com/privacy/report-lost-stolen-credit-card.go * Chase: 800-432-3117  https://www.chase.com/credit-cards/customer-service * Citibank: 800-950-5114  https://online.citi.com/US/JRS/pands/detail.do?ID=DebitCreditCardSecurity * Discover: 800-347-2683  www.discover.com/credit-cards/help-center/ [http://www.discover.com/credit-cards/help-center/] * Master Card: 800-622-7747  www.mastercard.com/cgi-bin/emergserv.cgi [http://www.mastercard.com/cgi-bin/emergserv.cgi] * Visa: 800-847-2911 www.usa.visa.com [http://www.usa.visa.com/] Credit Reports:Equifax, Experian or TransUnionPhone: 877-322-8228Website:  www.annualcreditreport.com [http://www.annualcreditreport.com/]   IDENTIFICATION RECORDS: Social Security Card: Phone: 800-772-1213Website:  www.ssa.gov [http://www.ssa.gov/] Medicare Card:Phone: 800-772-1213Website: www.socialsecurity.gov/medicarecard/ [http://www.socialsecurity.gov/medicarecard/] Green Card: Phone: 800-375-5283Website: http://www.uscis.gov/green-card/after-green-card-granted/replace-green-card U.S. Passport: Phone: 202-955-0430 or 1-877-487-2778Website: http://travel.state.gov/content/passports/english/passports/lost-stolen.html   Military Records: Phone: 866-272-6272Website: www.archives.gov/contact/ [http://www.archives.gov/contact/]   HOMEOWNER RECORDS: Insurance Documents:Check with your private insurance agent or insurance company. Real Estate and Property Records (Mortgage Documents, Deeds, etc.):Contact your own lender or real estate attorneyWebsite: http://propertydeeds.org   ADDITIONAL RESOURCES: Medical and Prescription Records:Contact your doctor or preferred pharmacy. National Archives Records:Website: General http://www.archives.gov/preservation/records-emergency/public.htmlWebsite: Saving family records http://www.archives.gov/preservation/disaster-response/guidelines.html   _NOTE:__ FEMA does not endorse any specific products or services._ [person holding photo album] # # # _FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards._ _Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency or economic status. If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-3362 (voice, 711/VRS - Video Relay Service; TTY: 800-462-7585). Multilingual operators are available (press 2 for Spanish)._ _The SBA is the federal government’s primary source of money for the long-term rebuilding of disaster-damaged property. SBA helps businesses of all sizes, private non-profit organizations, homeowners and renters, which can cover the cost of replacing lost or disaster-damaged real estate and personal property. These disaster loans cover losses not fully compensated by insurance or other recoveries and do not duplicate benefits of other agencies or organizations. _