FACT SHEET: IMMEDIATE DISASTER CASE MANAGEMENT AVAILABLE TO TEXAS
HURRICANE SURVIVORS
[https://www.fema.gov/press-release/20250121/fact-sheet-immediate-disaster-case-management-available-texas-hurricane]


Release Date: 
9월 23, 2017 

Survivors can receive free guidance from disaster case managers on how
best to recover from Hurricane Harvey and its aftermath, along with
ways to access a variety of available resources, including disaster
unemployment and disaster legal assistance. 

They may simply call the Disaster Case Management Hotline at
855-742-5989 (press 2 for Spanish). A case manager will respond within
24 hours. Other helpful resource telephone numbers for Texas survivors
are the Disaster Distress Helpline at 800-985-5990; Disaster Legal
Services Texas at 800-504-7030; and Disaster Unemployment Assistance
at 800-939-6631.

Disaster case managers connect survivors to available resources,
provide assistance with initial disaster registration or appeals, and
assist in developing a personalized disaster recovery plan. They
assess verified unmet needs; help create goal-oriented plans outlining
what steps need to be taken to recover; bring together information and
services; and monitor progress to reach goals.

Disaster case managers work in remaining shelters and State of
Texas/FEMA Disaster Recovery Centers (DRCs). For DRC locations, see
www.fema.gov/DRC [https://www.fema.gov/drc] or visit
fema.gov/mobile-app [https://www.fema.gov/mobile-app] to download the
FEMA mobile app.

The Immediate Disaster Case Management program, aimed at survivors who
have unmet disaster-related needs, is federally funded and
administered by the U.S. Department of Health & Human Services’
Administration for Children and Families division.