FEMA requests your help delivering important information about recovery to the survivors of the Hawaii wildfires.
Below you will find resources that you can use to provide information to your communities and encourage survivors to:
- Take steps to get federal assistance
- Use credible sources of information
- Find mental health support
- Locate loved ones
Quick Links
Visit these FEMA webpages to find trusted resources to support your community's recovery.
Local Resources
Maui Recovers
American Red Cross of Hawaii
County of Maui (Facebook)
Hawaii Emergency Management Agency
Hawaii Office of the Governor
Hawaii State and Local Level Referrals
Healthcare Association of Hawaii
Inciweb – Incident Information System
Maui County, HI Official Website
Maui Emergency Management Agency
Maui Emergency Management Agency (Twitter)
U.S. Fire Administration
![A chat circle, a mic, a smartphone, a play icon and a thumbs up](/sites/default/files/2020-03/featured_social_media.png)
Sample Text to Communicate with Survivors
FEMA and its federal partners are on the ground on Maui to assist survivors as they begin their long-term recovery plan. If you have been impacted by the Hawaii wildfires, there are resources available to help jumpstart your recovery.
Scroll through this collection of sample text and graphics to use in emails, social media, flyers and other materials to communicate with survivors in Hawaii. Or visit Disaster Support Social Graphics to view all resources.
![Difference Between Individual Assistance Verses Public Assistance Grant Programs Graphic](/sites/default/files/graphics/ia_vs_pa_graphic.jpg)
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- Formats: Facebook, Twitter, and Flyer
- Languages: English, Spanish, Arabic, French, German, Creole, Hindi, Japanese, Simplified Chinese, Portuguese, Urdu, and Vietnamese
- For More Information visit: Get Assistance After a Disaster
Social Media Sample Text
After a disaster like ____, communities may need funding support in order to recover. That's when @fema steps in with public assistance grants. These funds help the state with debris removal, emergency response & restoring infrastructure.
Do you know the difference between our Individual Assistance & Public Assistance programs?
☑️ IA: Funding for survivors who have expenses and serious needs not covered by insurance.
☑️ PA: Funds given to local & state governments to help communities recover from disasters.
To learn how to stay safe during and after wildfires, including tips on safe debris clean-up, visit ready.gov/wildfires.
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There is support if you were affected by wildfires in Hawaii. No matter what language you speak, FEMA can help.
Online: FEMA.gov/hawaii-wildfires
Call the FEMA Helpline: 1-800-621-3362
To access emotional support for this traumatic event, you can call or text the free, confidential Substance Abuse and Mental Health Services Administration Disaster Distress Helpline and connect with trained crisis counselors 24/7 at 1-800-985-5990.
If you are deaf or hard of hearing and use American Sign Language (ASL), use your mobile device to call 1-800-985-5990 or click on “ASL Now” at disasterdistress.samhsa.gov (samhsa.gov/find-help/disaster-distress-helpline) to contact an ASL fluent crisis worker.
![Manage Expectation - FEMA Assistance Graphic](/sites/default/files/graphics/Manage%20Expectation%20-%20FEMA%20Assistance_Facebook.jpg)
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- Formats: Facebook and Twitter
- Languages: English, Spanish, Chamorro, Chuukees, Croatian, French, German, Ilocano, Japanese, Korean, Nepali, Ōlelo Hawaiʻi (Hawaiian Language), Simplified Chinese, Tagalog, and Vietnamese
- For more information visit: I Applied for Assistance. What's Next?
![What to Expect (In-Person Inspection) Graphic](/sites/default/files/graphics/fema_social_graphic_in_person_inspection_what_to_expect_after_you_apply_english.jpg)
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Social Graphics Available
- Formats: Facebook, Twitter, and Instagram Story
- Languages: English and Spanish
For detailed updates about FEMA’s ongoing response and recovery efforts in Hawaii, as well as available resources, please visit FEMA.gov/hawaii-wildfires.
Hawaii Wildfires Disaster Assistance PSA
View the Hawaii Wildfires Playlist on YouTube for all videos related to helping survivors get through the recovery process.
Hawaii Wildfires B-Roll Playlist
View the Hawaii Wildfires B-Roll Playlist on YouTube .
Beware of fraud and scams. After a disaster there are often scams and rumors that target survivors. Please use official local, state and federal sources for credible information. Survivors should never trust someone claiming to be a disaster assistance employee asking for money. Local and federal disaster assistance workers do not solicit or accept money.
![Protecting Your Identity Graphic - Eng](/sites/default/files/graphics/fema_social_graphics_protect_id_eng_facebook.jpg)
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- Formats: Facebook, Instagram Feed, and Twitter
- Languages: English, Spanish, Creole, Arabic, French, German, Hindi, Ilocano, Ōlelo Hawaiʻi (Hawaiian Language, Japanese Korean, Portuguese, Simplified Chinese, Tagalog, Urdu & Vietnamese
![Disaster Registration Flyer Graphic File](/sites/default/files/graphics/disaster_assistance_registration_flyer_english_and_spanish_page_1.png)
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- Formats: Flyer
- Languages: English, Spanish, Arabic, Bengali, Burmese, Chamorro, Chuukese, French, German, Gujarati, Ōlelo Hawaiʻi (Hawaiian Language), Haitian Creole, Hebrew, Hindi, Hmong, Italian, Japanese, Karen, Kayah, Kiche, Korean, Ilocano, Navajo, Nepalese, Marshallese, Pashto, Polish, Pohnpeian, Portuguese, Russian, Samoan, Serbo-Croatian, Somali, Swahili, Simplified Chinese, Tagalog, Tonga, Urdu, and Vietnamese
Additional Related Resources
![Homeownership Flyers Graphic](/sites/default/files/graphics/fema_homeownership_graphic.jpg)
- Formats: Flyer
- Languages: English and Spanish
For more information visit: Verifying Home Ownership or Occupancy
![4 Ways to Apply for Disaster Assistance](/sites/default/files/graphics/fema_4-ways-apply_graphic.png)
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GRAPHICS AVAILABLE
- Formats: Facebook, Twitter, Instagram Story, and Instagram/Facebook Feed
- Languages: English, Spanish, Chamorro, Chuukese, Creole, llocano, Japanese, Korean, Nepali, Ōlelo Hawaiʻi (Hawaiian), Simplified Chinese, Tagalog, and Vietnamese
- For more information visit: Survivors' Road to Recovery
Social Media Sample Text
Have you suffered loss or damage due to Hurricane ___? If you're from one of the designated counties, you might be eligible for our assistance. Apply by:
- FEMA app
- Online: http://disasterassistance.gov
- Phone: 800-621-3362
- In Person: Visit a Disaster Recovery Center near you - fema.gov/drc
Learn More: Survivors' Road to Recovery
Be aware that after a disaster, there often are many rumors and scams. Watch for & report suspicious activity.
Beware of scammers when applying for disaster assistance:
📷 Ask FEMA reps to show you a photo ID badge.
🔐 Keep your registration number & personal information safe.
⚠️ Never agree to pay an application fee.
Related Social Graphics
![Ineligible Due to Insurance Graphic](/sites/default/files/graphics/ineligible_due_to_insurance.png)
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- Formats: Facebook, Twitter, and Instagram Story
- Languages: English, Spanish,Chamorro, Chuukese, Ōlelo Hawaiʻi (Hawaiian Language), Japanese, Korean, Ilocano, Simplified Chinese, Tagalog, and Vietnamese
For more information visit: Eligibility Criteria for FEMA Assistance
If you are looking for ways to help, visit hawaiistatevoad.org. These organizations provide a variety of assistance to survivors. Cash donations are preferred because they offer voluntary agencies the flexibility in obtaining the most-needed resources.
![Crisis Counseling Graphic](/sites/default/files/graphics/crisis%20counseling_facebook.jpg)
Disasters can cause mental and emotional distress to survivors and loved ones. There are resources to help you through the experience.
Talk to a professional counselor via @samhsagov's @distressline: 1-800-985-5990
Finds tips to help children cope at ready.gov/kids/helping-children-cope.
___ survivors: Here's what recovery might look like for you ⤵️
1) Seek shelter and emergency assistance.
2) File your insurance claim(s).
3) Apply for FEMA disaster assistance.
4) Complete a home inspection.
5) Receive FEMA decision.
6) Return to repaired home or finds new home.
---
___ survivors: If you have questions about your application status, want to find resources to help you recover, or need in-person support with ASL or assisted listening devices, call the FEMA Helpline at 1-800-621-3362 or visit a local Disaster Recovery Center (DRC)!
Text DRC & your ZIP CODE to 43362 to find a DRC near you.
![How to Write An Appeal Banner Graphic](/sites/default/files/graphics/fema_social_graphics_how_to_write_an_appeal.jpg)
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- Formats: Flyer, Facebook and Twitter
- Languages: English, Spanish, Chamorro, Chuukese, llocano, Japanese, Korean, Simplified Chinese, Tagalog, and Vietnamese
For more information visit: How Do I Appeal the Final Decision?
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- Formats: Flyer
- Languages: English, Spanish, French, German, Haitian Creole, Korean, Portuguese, Simplified Chinese, Tagalog, and Vietnamese
For more information: Assistance for Governments and Private Non-Profits After a Disaster
To access emotional support for this traumatic event, you can call or text the free, confidential Substance Abuse and Mental Health Services Administration Disaster Distress Helpline and connect with trained crisis counselors 24/7 at 1-800-985-5990.
If you are deaf or hard of hearing and use American Sign Language (ASL), use your mobile device to call 1-800-985-5990 or click on “ASL Now” at disasterdistress.samhsa.gov (samhsa.gov/find-help/disaster-distress-helpline) to contact an ASL fluent crisis worker.
FEMA is committed to ensuring disaster assistance is accomplished equitably, without discrimination on the grounds of to race, color, national origin, sex, sexual orientation, religion, age, disability, English proficiency, or economic status. Any disaster survivor or member of the public may contact the FEMA Office of Civil Rights if they feel that they have a complaint of discrimination.
FEMA’s Office of Civil Rights can be contacted by email FEMA-CivilRightsOffice@fema.dhs.gov or toll-free at 833-285-7448. Multilingual operators are available.
When ready to apply, applicants should use the Public Assistance Grants Portal to account for all activities associated with their damage claims.
Applicants can use the grants portal to:
- Register for and update an applicant profile
- Submit a "Request for Public Assistance"
- Upload project documentation
Visit the Tools and Resources page for the schedule of equipment rate, project templates, cost estimating tools and other resources to support the application process.
![Displaced From Your Rental Property Graphic](/sites/default/files/graphics/fema_social-graphics_displaced_from_your_rental_property_facebook.jpg)
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- Formats: Facebook, Twitter, and Flyer
- Languages: English, Spanish, Arabic, Portuguese, Tagalog, Chinese, Guajarati, Korean, Italian and Haitian Creole
- For More Information visit: Possible Sheltering and Housing Assistance for Disaster Survivors
For those trying to locate loved ones, a Family Assistance Center is open at the Kahului Community Center for residents who are trying to locate family members or loved ones.
Those with phone access can also call the Red Cross at 1-800-733-2767.
![3 Ways To Apply For Assistance Graphic](/sites/default/files/graphics/fema_social-graphics_3_ways_to_apply_instagram_English.png)
Maui residents affected by the ongoing wildfires can now apply for federal disaster assistance.
Three easy ways to apply:
- Online: DisasterAssistance.gov
- Call: 800-621-3362 (Press 3 for an interpreter who speaks your language)
- FEMA App: FEMA.gov/app
![Search for Disaster Recovery Centers Near you](/sites/default/files/graphics/fema_text-find-drc_graphic.png)
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GRAPHICS AVAILABLE
- Formats: Facebook, Twitter, and Instagram Story
- Languages: English, Spanish, Arabic, Chamorro, Chuukese, Creole, French, German, Hindi, llocano, Japanese, Korean, Nepali, Ōlelo Hawaiʻi (Hawaiian), Portuguese, Simplified Chinese, Tagalog, Urdu and Vietnamese
Social Media Sample Text
[STORM NAME] survivors: If you have questions about your application status, want to find resources to help you recover, or need in-person support with ASL or assisted listening devices, visit a local Disaster Recovery Center!
📱 Text DRC & your ZIP CODE to 43362 to find a DRC near you
![Start Your Recovery Process](/sites/default/files/graphics/fema_start-recovery_process_facebook_graphic.jpg)
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- Formats: Flyer, Facebook, Twitter, and Instagram Story
- Languages: English, Spanish, Arabic, Creole, Hindi, llocano, Japanese, Korean, Nepali, Ōlelo Hawaiʻi (Hawaiian), Portuguese, Russian, Simplified Chinese, Tagalog, Urdu and Vietnamese
For more information visit: Individuals and Households Program
Social Media Sample Text
___ survivors: Here's what recovery might look like for you ⤵️
1️) File your insurance claim(s).
2️) Apply for FEMA disaster assistance.
3️) Complete a home inspection.
4) Receive FEMA decision.
Residents of Maui County who have been affected by this tragedy should register for FEMA assistance. Survivors with internet or telephone access can register for assistance by visiting www.DisasterAssistance.gov, calling 1-800-621- 3362 or by using the FEMA App (FEMA.gov/app).
If you use a relay service, such as video relay (VRS), captioned telephone or other service, give FEMA the number for that service.
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![Protect Yourself After A Wildfire](/sites/default/files/graphics/fema_wildfire-indooor-safety_graphic.jpg)
If you evacuated, return home ONLY when local officials say it is safe to do so. We can imagine how difficult and frustrating it is to have to stay away. Please know these instructions are for your safety.
If you have been told it is safe to return to your home or business, it is important to be aware of potential hazards after a wildfire. Use caution when entering a burned area:
- Stay away from unstable power poles or structures
- Watch for hazards on the ground
- Wear protective shoes and gloves
To access emotional support or counseling for this traumatic event, you can call or text the FREE, confidential Substance Abuse and Mental Health Services Administration disaster distress hotline and speak to professional counselors at 1-800-985-5990.
If you are deaf or hard of hearing and use American Sign Language (ASL), use your mobile device to call 1-800-985-5990 or click on “ASL Now” at disasterdistress.samhsa.gov to contact an ASL fluent crisis worker.
![Apply For Disaster Assistance Banner Graphic - English](/sites/default/files/graphics/fema_social-graphics_apply_for_assistance_facebook_eng.jpg)
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- Formats: Facebook, Instagram Story, and Twitter
- Languages: English, Spanish, Arabic, French, German, Creole, Japanese, Korean, Portuguese, Simplified Chinese, Tagalog, and Vietnamese
For more information visit: Individual Assistance
Social Media Sample Text
Option 1
Have you suffered loss or damage due to Hurricane ___? If you're from one of the designated counties, you might be eligible for our assistance. Apply by:
- FEMA app
- Online: http://disasterassistance.gov
- Phone: 800-621-3362
- In Person: Visit a Disaster Recovery Center near you - fema.gov/drc
Learn More: Survivors' Road to Recovery
Option 2
___ survivors: Here's what recovery might look like for you ⤵️
1️) File your insurance claim(s).
2️) Apply for FEMA disaster assistance.
3️) Complete a home inspection.
4️) Apply for a low-interest loan from @SBAgov.
5️) Receive FEMA decision.
Learn More: Survivors' Road to Recovery
Option 3
___ survivors: If you have questions about your application status, want to find resources to help you recover, or need in-person support with ASL or assisted listening devices, visit a local Disaster Recovery Center!
📱 Text DRC & your ZIP CODE to 43362 to find a DRC near you
![Common Reasons for Denial: Applicants can be found ineligible for a host of reasons. Here are top five reasons for FEMA assistance denial: 1. Insurance coverage for the loss. 2. Damages may not rise to the need of federal assistance. 3. The damaged home may not be a primary residence. 4. FEMA assistance would constitute a duplication of benefits from other sources. 5. Inspectors have been unable to reach applicants at the contact information provided.](/sites/default/files/graphics/common_reasons_for_denial_twitter.png)
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- Formats: Facebook, Twitter, and Instagram Story
- Languages: English, Spanish, Chamorro, Chuukese, Creole, German, llocano, Japanese, Korean, Nepali, Ōlelo Hawaiʻi (Hawaiian), Portuguese, Simplified Chinese, Tagalog, and Vietnamese
After a disaster there are often scams and rumors that target survivors. Please use official local, state and federal sources for credible information. Survivors should never trust someone claiming to be a disaster assistance employee asking for money. Local and federal disaster assistance workers do not solicit or accept money.
Related Graphics
Beware of Fraud and Scams
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- Formats: Flyer
- Languages: English, Spanish, Arabic, Burmese, Dari, French, Japanese, Nepali, Pashto, Kirundi, Somali, Swahili, Tagalog and Vietnamese
Additional Related Resources
FEMA has thousands of staff deployed to disaster operations across the country. We share the latest video and photographs uploads from the response on our DVIDS platform.
Access Videos & Photos on DVIDS
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