(FACT SHEET) WEST VIRGINIANS: FEMA DETERMINATION LETTER NOT ALWAYS
THE FINAL WORD
[https://www.fema.gov/press-release/20230502/fact-sheet-west-virginians-fema-determination-letter-not-always-final-word]


Release Date: 
octubre 3, 2017 

If you’re a survivor of the West Virginia severe storms, flooding,
landslides and mudslides of July 28-29, 2017 and get a letter that
says your application for federal assistance is “ineligible” or
“incomplete,” be sure to read the letter all the way through to
the end to find out why.

All applicants have the right to appeal and many times a quick fix
will change the determination.

REASONS FOR RECEIVING AN INELIGIBLE DETERMINATION:

• MOST COMMON REASON FOR INELIGIBILITY: you didn’t provide FEMA
with a copy of a letter verifying your insurance coverage and
detailing your settlement. FEMA needs this to process your grant
application.
  o Your insurance company will be able to provide you the documents.

• OTHER REASONS FOR INELIGIBILITY MAY INCLUDE:
  o You did not sign the required documents.
  o You did not prove occupancy or ownership.
  o Your identity may not have been verified.
  o The damage is not to your primary residence, but to a secondary
home or a rental property.
  o Another member of your household may have applied and received
assistance.
  o Your disaster-related losses could not be verified.

WHAT YOU SHOULD DO NEXT:
• Call the FEMA helpline at 800-621-3362. If you use TTY, call
800-462-7585. If you use 711 or Video    Relay Service (VRS) call
800-621-3362.  

• OR, mail copies of the needed documents within 60 days of
receiving your letter to the address below.
  FEMA – Individuals & Households Program
  National Processing Service Center
  P.O. Box 10055
  Hyattsville, MD 20782-7055

• You can also fax the documents to:
  800-827-8112
  Attention: FEMA – Individuals & Households Program

• It’s important to write the registration number FEMA gave you
after applying for help on all documents; include the federal disaster
declaration number, DR-4331-WV.

IF YOU HAVE MORE QUESTIONS:
• Call the FEMA helpline at 800-621-3362. If you use TTY, call
800-462-7585. If you use 711 or Video Relay Service (VRS), call
800-621-3362.

###

Disaster recovery assistance is available without regard to race,
color, religion, nationality, sex, age, disability, English
proficiency or economic status. If you or someone you know has been
discriminated against, call FEMA toll-free at 800-621-FEMA (3362). For
TTY call 800-462-7585.

FEMA’s mission is to support our citizens and first responders to
ensure that as a nation we work together to build, sustain, and
improve our capability to prepare for, protect against, respond to,
recover from, and mitigate all hazards. Follow us on Twitter at
HTTPS://TWITTER.COM/FEMAREGION3 [https://twitter.com/femaregion3] and
the FEMA Blog at HTTP://BLOG.FEMA.GOV [http://blog.fema.gov].

The U.S. Small Business Administration (SBA) is the federal
government’s primary source of money for the long-term rebuilding of
disaster-damaged private property. SBA helps homeowners, renters,
businesses of all sizes, and private non-profit organizations fund
repairs or rebuilding efforts and cover the cost of replacing lost or
disaster-damaged personal property. These disaster loans cover losses
not fully compensated by insurance or other recoveries and do not
duplicate benefits of other agencies or organizations. For more
information, applicants may contact SBA’s Disaster Assistance
Customer Service Center by calling (800) 659-2955, emailing
DISASTERCUSTOMERSERVICE@SBA.GOV, or visiting SBA’s Web site at
WWW.SBA.GOV/DISASTER [http://www.sba.gov/disaster]. Deaf and
hard-of-hearing individuals may call (800) 877-8339.