Contact Us

The Hermit’s Peak/Calf Canyon Claims Office has locations in Las Vegas, Mora and Santa Fe, New Mexico.

• Individuals are encouraged to make an appointment for one-on-one assistance with their Navigator by calling the Claims Office Helpline at 505-995-7133 or emailing the Claims Office at fema-hermits-peak@fema.dhs.gov.
• Individuals can visit a Claims Office without an appointment to pick up a Notice of Loss, drop off documentation, or check the status of a claim.
• Individuals with accessibility considerations can schedule a Kitchen Table Connect through the Advocate Office to receive personalized, home-based support.

Visit the Hermit's Peak/Calf Canyon Claims Office Facebook page: facebook.com/HermitsPeakCalfCanyonClaimsOffice.

New Helpline Hours:
Monday - Thursday, 7:30 a.m. - 5 p.m.
If you have questions, call the Helpline at 505-995-7133.

The role of the Advocate’s Office is to ensure the Claims Office keeps claimants’ needs at the forefront of everything it does. The work of the Advocate’s Office involves:

• Education. The Advocate’s Office seeks to ensure all members of the community are aware of the claims process and understand what it can provide. With accurate information, the community itself can hold the Claims Office accountable for fulfilling its mandate.
• Partnerships. The Advocate’s Office fosters connections with stakeholders and partners. Opening communications channels helps the Claims Office better understand community needs and can foster partnerships to deliver needed services beyond what the Claims Office alone can support.
• Solutions. The Advocate’s Office proactively seeks opportunities to simplify the claims process for claimants and make it less burdensome. Yet when claimants encounter challenges, staff advocate on their behalf within the Claims Office for timely and fair resolution.

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The Advocate Team also provides direct support to assist you in several areas, including:

• When you have questions and don’t know who to talk to or where to go.
• Any time throughout your claims process where you need extra support.
• When you need special accommodations to support you through the process. 
• When you need someone to help advocate for you in situations that are culturally unique to Northern New Mexico.

Paula P. Gutierrez
Claims Office Advocate
505-995-7129
FEMA-Hermits-Peak-Claims-Advocate@fema.dhs.gov

Paula is a member of the Pueblo of Santa Clara and their former Director of Emergency Management. She was a FEMA Tribal Relations Specialist/Tribal FIT and Co-Chair of FEMA’s Tribal Affairs Work Group.

The mission of the Advocate is to ensure the Claims Office and processes are equitable, claimant-centric, accountable, and transparent. The Advocate hosts local events and speaks directly with community members to best understand community needs and to provide support and information to claimants. The Advocate also reports issues brought to their attention by the community directly to the Claims Office Director to seek resolution.